Junior Customer Service Executive

TN United Kingdom; Bramford; On-site; GBP 23,000; Full time

Job summary

An established industry player is seeking a Junior Customer Service Executive to join their dynamic team in Bramford. This role offers a unique opportunity to embark on a fulfilling career path within a supportive environment. You will play a key role in managing customer orders, addressing inquiries, and enhancing customer relationships. With a focus on professional growth, the company provides structured career progression and valuable training opportunities. If you are enthusiastic, adaptable, and ready to make a difference in customer service, this position is perfect for you.

Benefits

Competitive salary

Structured career progression

Support for further training

Positive work environment

Additional holiday entitlement

£400 Wellness Credit

Enhanced Pension Scheme

Qualifications

• Strong attention to detail and ability to manage multiple tasks.
• Proficient in communication, both written and verbal.

Responsibilities

• Process orders and handle customer enquiries professionally.
• Maintain CRM database and support operations and sales.

Skills

Multitasking

Effective Communication

Microsoft Office Proficiency

Problem Solving

Organizational Skills

Adaptability

Education

A-level education or equivalent

Tools

CRM Database Management

Job description

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Junior Customer Service Executive, Bramford

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Client:

Location:

Bramford, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

f19869cf35c7

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Ready to embark on a career, not just a job? Join Bermar, a global leader in wine and Champagne preservation systems, as a Junior Customer Service Executive and start your career in a role that offers not just a position, but a pathway to professional growth and success.

In this role, you will support smooth operations and deliver exemplary customer service by managing orders, addressing customer enquiries, and providing vital support across the business. We are dedicated to creating a supportive and dynamic environment where your skills are valued, and your career aspirations are nurtured.

Key Responsibilities:

As a Junior Customer Service Executive, you will:

• Assist in processing orders for accessories, chargeable repairs, and service contracts.
• Handle customer enquiries with professionalism and responsiveness.
• Help maintain and update our CRM database to enhance communication and customer relationships.
• Support the management and processing of UK orders ensuring accuracy and compliance.
• Contribute to customer satisfaction by understanding and catering to their specific needs.
• Collaborate across departments to ensure premium service from start to finish.
• Assist the Operations & Sales team with daily tasks to enhance efficiency and service quality.
• Create and issue quotations and order confirmations.
• Provide everyday administrative support.

Skills required:

• Ability to manage multiple tasks with strong attention to detail.
• Effective communication skills, both written and verbal.
• Proficient in Microsoft Office and computer literate.
• Good problem-solving and organisational skills.
• Initiative, enthusiasm, and the ability to adapt to different time zones.
• A-level education or equivalent.

What you get in return:

• Competitive salary and employment benefits.
• Structured approach to career progression with regular reviews.
• Support with further training and relevant qualifications.
• Positive work environment.
• Additional holiday entitlement after one year of service.
• £400 Wellness Credit after one year of service.
• Enhanced Pension Scheme after five years of service.

Reports to: Head of Operations

Job Type: Full-time, Permanent

Operating Base: Applicants must be able to work in-person at our Ipswich office.

Pay: £22,500, with the potential for performance bonuses.