Customer Service Executive

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Ready to take your customer service career to the next level? Join Bermar, a global leader in wine and Champagne preservation systems, as a Customer Service Executive and be a crucial part of our mission to deliver exceptional support to our valued clients in the hospitality industry.

In this pivotal role, you will ensure smooth operations and exemplary customer service by managing orders, addressing customer enquiries, and providing vital support across the business. We are dedicated to creating a supportive and dynamic environment where your skills are valued, and your professional growth is a priority.

Key Responsibilities:

As a Customer Service Executive, you will:

• Handle customer enquiries with professionalism and tailored responsiveness, whether on the phone, in person, or via email, playing a crucial role in our customer-facing operations.
• Manage and process orders for accessories, chargeable repairs, and service contracts, with the confidence to discuss further selling opportunities.
• Maintain and update our CRM database to enhance communication and customer relationships.
• Ensure customer satisfaction by understanding and catering to their specific needs.
• Collaborate across departments to ensure premium service from start to finish.
• Support the Operations & Sales team with daily tasks to enhance efficiency and service quality.
• Create and issue quotations and order confirmations.
• Provide everyday administrative support.

Skills required:

• Ability to manage multiple projects with strong attention to detail.
• Strong communication skills, both written and verbal.
• Previous experience in a customer service or similar role is preferable.
• Proficient in Microsoft Office and computer literate.
• Advanced problem-solving skills, enabling quick and effective solutions.
• Initiative, enthusiasm, and the ability to adapt to different time zones.
• A-level education or equivalent.

What you get in return:

• Competitive salary and employment benefits.
• Structured approach to career progression with regular reviews.
• Support with further training and relevant qualifications.
• Positive work environment.
• Additional holiday entitlement after one year of service.
• £400 Wellness Credit after one year of service.
• Enhanced Pension Scheme after five years of service.

Reports to: Head of Operations

Job Type: Full-time, Permanent

Operating Base: Applicants must be able to work in-person at our Ipswich office.

Pay: £24,000-£27,000, with the potential for performance bonuses.