Customer Service Executive

Birds Eye UK & IE; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits you as a Customer Service Executive at a leading frozen food company. In this pivotal role, you will be the first point of contact for customers, managing orders and ensuring smooth communication between sales and planning teams. Your attention to detail and proactive approach will help enhance customer satisfaction while you build strong relationships across the supply chain. Join a dynamic team where you can grow your career and make a meaningful impact in a supportive environment. This role offers a chance to be part of a purpose-driven organization committed to personal growth and development.

Benefits

25 days annual leave

Healthcare and Dental Cash Plan

Bonus potential

Company Pension of 6%

Qualifications

• Previous experience in a customer service role is essential.
• Proactive and organized approach to tasks.

Responsibilities

• Manage and process customer orders efficiently.
• Liaise with customers and 3rd party distributors.

Skills

Customer Service

Communication Skills

Attention to Detail

Administration

Microsoft Excel

Education

Experience in Customer Service

Understanding of Supply Chain

Tools

SAP

Job description

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We have an exciting opportunity for you to grow your career and make a difference at Birds Eye! As the Customer Service Executive, you’ll be the first point of contact for our customers. You’ll be responsible for the management of orders across key accounts, liaising with both internal and external stakeholders to ensure order fulfilment targets within KPI’s.

About the role…

A key role in our supply chain team, the main responsibility is to process and manage all Customer Orders – both manual and via SAP. You’ll be the link between sales and planning teams, from both ends of the Supply Chain whilst continuing to develop the relationship between the two.

• Liaising between Customers and 3rd party distributers
• Managing and updating key reports based on orders placed including liaising with warehouse and hauliers as required.
• Compiling shortage sheets and updating service levels
• Investigate better ways of working and assist implementation.
• Provide cover for all other Customer accounts as required.
• Investigate cost saving measures wherever possible.

About you…

We’re looking for someone with previous experience of working in a similar role, with good administration and communication skills.You’re organised, with a proactive approach to tasks and have good attention to detail. We look for people who are focused on getting results, embrace learning and bring positive energy, combining initiative with a sense of teamwork and collaboration.

• Understanding of Supply Chain/logistics within a FMCG Company would be an advantage.
• Experience user of SAP or similar system would be desirable.
• You’re a good communicator, personable you’re used to speaking and dealing with people.
• Experienced relationship builder, you’re able to influence
• Intermediate Microsoft Excel and comfortable with lots of data

What we can offer you…

We’re on an exceptional adventure and offer a truly purpose led career and we aim to empower each employee and promote their personal growth all the while ensuring business needs are met now and into the future.

• An ambitious employer with recognized brands and growth potential
• A culture where your part of a team, where you feel encouraged to make a difference
• The potential to progress your career across different areas of the Nomad Foods Group
• 25 days annual leave with the option to purchase up to an additional 5 days
• Healthcare and Dental Cash Plan
• Bonus potential and company Pension of 6%

Who are we…

This is a great time to join us! Birds Eye, owned by Nomad Foods, is the UK's/Ireland’s no.1 branded frozen food company and is comprised of the Birds Eye, Goodfella's, Aunt Bessie's and Green Cuisine brands. Selling its first products in 1946, we have been providing high-quality frozen food for generations, and our iconic portfolio of fish, vegetable and chicken products now also includes a meat-free range, pizzas and roast joints and accompaniments. 2024 marks 100 years since our founder, Clarence Birdseye, invented the process behind frozen food as we know it today and we are immensely proud of our heritage as we continue to endeavour to serve the nation with better food, promoting the nutritional benefits and convenience of frozen food and the role it plays in helping reduce food waste.

At Nomad Foods we're proud to represent the world we serve by hiring diverse talent. Our inclusive culture is all about what we can achieve together.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Supply Chain

• Industries

  Food and Beverage Manufacturing

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