Customer Service Executive

SIMMI; Loughton; On-site; GBP 22,000 - 26,000; Full time

Job summary

As a Customer Service Executive at a leading fashion brand, you will be the first point of contact for stylish customers, responsible for delivering high-quality service and addressing inquiries through various channels. The position offers a supportive environment with opportunities for career progression, aligning with your passion for fashion.

Benefits

Staff discounts across all collections

Opportunities for growth and progression

Supportive work culture

Qualifications

• 1–2 years experience in a customer service or client-facing role.
• Strong problem-solving skills and a proactive mindset.
• Experience using customer service tools like Zendesk and Shopify.

Responsibilities

• Respond to customer inquiries via email and social media promptly.
• Resolve order issues and maintain customer records accurately.
• Collaborate with logistics teams for smooth order fulfillment.

Skills

Communication

Problem Solving

Attention to Detail

Education

1–2 years experience in customer service

Tools

Zendesk

Shopify

Job description

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Simmi London known fashion-forward designs and an unwavering commitment to quality and style. As we continue to grow our UK and International presence, we’re looking for a passionate and driven Customer Service Executive to join our dynamic team.

The Role:

As a Customer Service Executive, you’ll be the voice of Simmi London – the first point of contact for our stylish customers. Your mission will be to deliver a seamless, supportive, and luxury experience that reflects our brand values.

Key Responsibilities:

• Respond to customer inquiries via email (Through Zendesk) , and social media in a timely, friendly, and professional manner
• Resolve order issues, delivery questions, and product inquiries with confidence and efficiency
• Collaborate with warehouse and logistics teams to ensure smooth order fulfillment and returns
• Maintain customer records accurately using our CRM systems
• Identify and report trends in customer feedback to help improve our services and product offering
• Monitoring for Fraudulent Orders
• Go above and beyond to exceed customer expectations and enhance brand loyalty
• Monitor Reviews on Trustpilot
• Overall to improve customer ratings

What We’re Looking For:

• 1–2 years experience in a customer service or client-facing role (fashion/retail background is a plus)
• Excellent written and verbal communication skills
• Strong problem-solving skills and a proactive mindset
• High attention to detail and ability to multitask in a fast-paced environment
• Passion for fashion and a strong understanding of the Simmi London brand voice and aesthetic
• Experience using customer service tools (Zendesk, Shopify) is desirable

The role is office based and the Candidate must be within good feasible commuting distance of Loughton IG10 3TR

What We Offer:

• Staff discounts across all Simmi London collections
• Opportunities for growth and progression within a rapidly growing fashion brand
• A supportive, inclusive, and creative work culture

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Apparel & Fashion

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