Customer Service Executive

Inspiring Interns; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the ticketing industry is seeking a dedicated customer service representative to enhance client interactions and issue resolutions. This role offers the opportunity to work in a dynamic team, providing customers with exceptional service and access to exclusive live experiences. Candidates should have a passion for ticketing, strong communication skills, and at least two years of customer service experience.

Benefits

Dynamic working environment

Access to VIP events

Monthly incentive programme

Development programme

Pension and cycle to work scheme

Qualifications

• Background in box office operations preferred.
• Exceptional skills in customer service.
• Strong problem-solving aptitude.

Responsibilities

• Engage with customers to resolve inquiries and provide solutions.
• Utilize CRM systems to manage client records.
• Deliver consistent service across various channels.

Skills

Interpersonal skills

Problem-solving

CRM proficiency

Communication

Empathy

Education

2+ years of customer service experience

Job description

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Responsibilities

• Customer Interaction: Love working with customers on a daily basis, addressing their inquiries, concerns, and feedback with enthusiasm and a commitment to exceptional service.
• Phone-based Issue Resolution: Confidently engage with B2C customers over the phone to troubleshoot issues, resolve concerns, and provide timely solutions that meet customer needs.
• Effective CRM Utilization: Leverage CRM systems to accurately log client issues, maintain comprehensive records, and track each case through to resolution.
• Box Office Expertise: Utilize your background in box office operations to navigate customer inquiries related to ticketing, events, and premium experiences.
• Channel-agnostic Customer Service: Deliver consistent and outstanding customer experiences across multiple communication channels, including phone, email, and live chat.
• Passion for Ticketing: Bring your love for the world of ticketing to your interactions, fostering a deep understanding of our offerings and conveying that enthusiasm to customers.
• Issue Management: Take ownership of customer issues, ensuring prompt and effective resolution while maintaining a positive customer relationship.
• Collaboration: Work collaboratively with cross-functional teams to communicate customer feedback and advocate for continuous improvement in our products and services.

Skills & Experience

While these qualifications are highly regarded, we appreciate the richness of diverse experiences. You don't need all of them, but they could include:

• Background in box office operations, with a genuine passion for the ticketing industry.
• Exceptional interpersonal skills, able to connect authentically with customers and deliver exceptional service experiences.
• Strong problem-solving aptitude, capable of swiftly identifying solutions to address customer concerns.
• Comfortable and confident in resolving issues over the phone with B2C customers.
• Proficiency in using CRM systems to log, track, and manage customer inquiries and issues.
• Outstanding verbal and written communication skills, adapting your tone to various communication channels.
• Empathy and active listening skills to understand customer needs and provide personalized solutions.
• Ability to maintain composure and professionalism in high-pressure situations.
• Enthusiastic and proactive approach to problem-solving, striving to exceed customer expectations.
• 2+ years of experience in customer service, with a focus on ticketing and events preferred.

What we offer

• Becoming part of a passionate and fast-growing company
• Fun and dynamic working environment
• Access to VIP experiences at live events
• Salary up to £30k (based on experience)
• Monthly incentive programme
• Development programme
• Pension and cycle to work scheme