Customer Service Executive

Osborne Appointments; Hertford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Une entreprise en pleine croissance cherche à recruter un Customer Service Executive. Le candidat retenu fournira un service client exceptionnel, gérera les requêtes et construira des relations solides avec les clients. Ce rôle offre des heures de travail flexibles et des opportunités de développement professionnel au sein de l'entreprise.

Benefits

Adhésion gratuite à la salle de gym

Excellente croissance au sein de l'entreprise

Qualifications

• Expérience préalable dans un rôle de service à la clientèle.
• Capacité à travailler de manière indépendante.
• Confiance dans l'utilisation de MS Office.

Responsibilities

• Offrir un service à la clientèle exceptionnel par téléphone et par email.
• Gérer les demandes des clients et les commandes.
• Collaborer avec l'équipe pour assurer une livraison précise des produits.

Skills

Communication verbale

Communication écrite

Attention aux détails

Travail d'équipe

IT literate

Tools

MS Office

Job description

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OA are currently working with a successful, growing organisation who are currently looking to recruit an experienced Customer Service Executive to support the department in handling customer enquiries, communicating updates and building strong relationships with clients.

• Working Hours: Monday to Friday 09:00 – 17:30
• Free gym membership
• Excellent growth within the company!

Customer Service Executive – Key Responsibilities:

• Provide exceptional customer service via telephone and email ensuring all customers are responded to in a timely manner.
• Handle customer inquiries and orders, keeping customers updated at all times.
• Collaborate with the team to ensure timely and accurate delivery of products.
• Maintain detailed and accurate records of customer orders as well as updates.
• Build strong relationships with customers to ensure they are satisfied with the service.

Customer Service Executive – Key Skills and Experience:

• Previous experience in a customer service role.
• Have excellent communication, both verbal and written.
• Ability to work independently and demonstrate strong attention to detail.
• IT literate, with confidence in using MS Office.