Customer Service Executive (Polish Speaking)

Michael Page (UK); City Of London; On-site; GBP 29,000; Full time

Job summary

A London-based financial services company is seeking a Polish-speaking Customer Service representative. This full-time, permanent position offers a salary of £29,000 plus a bonus and comprehensive benefits in an award-winning workplace. You will engage with clients, ensuring superior service and support while navigating various enterprise technology platforms.

Benefits

Stock Options

Private Medical insurance via Vitality

Enhanced Maternity and Paternity Leave

Free Gym in office building

Delicious daily subsidised lunches

Qualifications

• 1-2 years experience in customer service or related field.
• Fluent in Polish and English.

Responsibilities

• Communicate with business owners and answer their queries daily.
• Monitor support and customer service inbox.
• Handle complaints and ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer-centric approach

Multitasking

Job description

• Perfect role for a Polish speaker with experience in Customer Service
• Full time, permanent position offering £29,000 per annum + bonus

About Our Client

This London-based company operates within the Financial Services industry, providing an embedded financing platform for leading payment service providers. . As part of a medium-sized organization, the team is dedicated to maintaining high standards of service and support for its customers.

Job Description

• Communicate with business owners daily, answering inbound calls and addressing any questions they may have
• Monitor support and customer service inbox to consistently reach top service levels
• Work with various enterprise technology platforms and the company's proprietary solutions to process applications and respond to customer queries
• Handle complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter.

The Successful Applicant

• Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
• Ability to build rapport and show empathy alongside strong listening and questioning skills.
• Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
• Able to remain calm under pressure and talk to customers in difficult situations
• Problem-solver with a proactive mindset - eager to take on challenges and find innovative solutions with enthusiasm.
• Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
• The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.
• 1-2 years experience in customer service, support or related field.
• Fluent in Polish and English

Desirable:

• Experience working in an FCA regulated business and understanding of regulatory requirements
• Previous experience with Hubspot/Aircall

What's on Offer

• Award-Winning Workplace: recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: recognised as a "Top 250 Fintech Worldwide" company by CNBC.

We offer comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building
• Subsidised Lunch via Feedr
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club