Customer Service Executive

Michael Page (UK); City Of London; On-site; GBP 29,000; Full time

Job summary

A leading financial services company in London is seeking a Customer Service Representative to provide outstanding support and resolve issues proactively. As part of a dynamic team, you will engage with business owners and ensure customer satisfaction in an award-winning workplace. This role offers a competitive salary, a bonus scheme, and various employee benefits.

Benefits

Stock Options

Private Medical Insurance

Enhanced Maternity and Paternity Leave

Free Gym in Office

Monthly Masseuse

Team and Company Socials

Qualifications

• 1-2 years' experience in customer service or related field.
• Fluent in German and English.
• Exceptional listening skills essential.

Responsibilities

• Communicate with business owners and address inquiries.
• Monitor the support and customer service inbox.
• Handle customer complaints to ensure satisfaction.

Skills

Communication

Problem-solving

Customer-centric

Multitasking

Empathy

Tools

Hubspot

Aircall

Job description

• A permanent , full time opportunity in a London based Financial Services company
• £29,000 salary in an award winning workplace based in Holborn

About Our Client

Our client is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers, they operate in 9+ geographies across the UK, US and the EU.

Job Description

• Communicate with business owners daily, answering inbound calls and addressing any questions
• Monitor the support and customer service inbox
• Work with various enterprise technology platforms
• Handle complaints, ensuring customer satisfaction is a key responsibility
• Problem-solving any issues that existing customers may encounter.

The Successful Applicant

• Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
• Ability to build rapport and show empathy alongside strong listening and questioning skills.
• Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
• Able to remain calm under pressure and talk to customers in difficult situations.
• Problem-solver with a proactive mindset - eager to take on challenges and find innovative solutions with enthusiasm.
• Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
• The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.
• 1-2 years' experience in customer service, support or related field.
• Fluent in German and English.

Desirable Skills

• Experience working in an FCA regulated business and understanding of regulatory requirements.
• Previous experience with Hubspot/Aircall.

What's on Offer

• £29,000 per annum (plus up to £4,000 performance related bonus)
• Award-Winning Workplace: Our client has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech: recognised as a "Top 250 Fintech Worldwide" company by CNBC.

We offer comprehensive benefits package that includes:

• Stock Options
• Private Medical insurance via Vitality
• EAP with Health Assured
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building in Holborn
• Subsidised Lunch via Feedr
• Cycle to work scheme
• Deliveroo Allowance if working late in office
• Monthly in office Masseuse
• Team and Company Socials
• Football Power League / Squash Club