Customer Service Executive

Silver Planet Group; High Wycombe; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading financial services company based in Stokenchurch as a Customer Support Executive. You'll provide excellent customer service while managing insurance policies and enjoying opportunities for professional development. The role comes with a competitive salary, bonuses, and a fun working environment focused on progress and learning.

Benefits

20 days holiday plus Bank Holidays

Birthday off as holiday

Monthly and annual bonus schemes

Opportunities to study for relevant qualifications

Fun and social working environment

People's Pension Scheme

Free eye tests

Qualifications

• Strong customer service and communication skills required.
• Competency in Microsoft Office packages essential.
• Ability to learn quickly and handle inquiries effectively.

Responsibilities

• Dealing with customers by telephone and advising on insurance policies.
• Completing insurance applications and maintaining customer records.
• Updating internal systems with sales information.

Skills

Customer Service

Communication

Negotiation

Microsoft Office

Job description

Our client, a leader in their industry based in Stokenchurch, is looking for a customer focused individual to join their team, ideally with experience in the financial services industry.

Reporting to the Sales Operation Manager, you will be responsible for providing comprehensive sales and administration support. The role will include customer liaison, quoting and selling insurance policies along with various other administration duties.

The successful candidate will receive training and support. The company offers opportunities for progression and the chance to study NVQ's and Insurance related qualifications via the Chartered Institute of Insurance (CII).

Salary: £25,000 - £30,000 negotiable depending on experience (plus monthly and annual bonuses based on personal and company performance).

Key Responsibilities

• Dealing with customers by telephone and advising them of the various insurance policies that are available.
• Completing insurance applications on behalf of customers ensuring all key information is recorded with accuracy.
• Updating internal systems with sales information.
• Producing necessary documentation for new insurance policies.
• Maintaining various customer records and handle policy renewals.
• Responding to email and telephone enquires generated from the website.
• Performing further business projects upon request of the Sales Operations Manager.
  
  

Requirements

• The ability to deliver outstanding customer service
• Good telephone manner
• Competencies in Microsoft Office packages
• Excellent communication and negotiation skills
• The ability to learn processes quickly
• An interest in Sport is desirable
  
  

What You'll Get

• 20 days holiday per annum plus Bank Holidays, increasing by 1 day for each full holiday calendar period worked, up to a maximum of 25 days
• Your birthday off as holiday
• Monthly and annual bonus schemes
• Annual career development plans to allow you to progress and grow within the company
• Opportunities to study for relevant qualifications
• A fun and social working environment
• Peoples Pension Scheme
• Free eye tests
  
  

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.