Customer Service Executive

Lawrence Dean Recruitment; Hatfield; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Free onsite parking

Regular social events

Saturday remote option

Job summary

INDCORE is hiring a Customer Service Executive in Hatfield to join a friendly, award-winning team. You will handle inbound calls and sales inquiries, update CRM records, and build relationships to convert warm leads.

This permanent office-based role operates 8am-4:30pm and 10am-6:30pm with one Saturday in three, offering a competitive salary and perks such as free onsite parking and social events. Some Saturdays may be remote.

Qualifications

• Demonstrates high standards of customer service.
• Excellent verbal, written and listening communication.
• Able to work in a targeted role.
• Strong planning, organisation and analytical skills.
• Computer literate with basic IT skills.

Responsibilities

• Handling inbound customer service calls and sales enquiries
• Setting up and updating customer records and maintaining the CRM database
• Making outbound calls, converting warm leads through building relationships with customers
• First line complaint resolution
• Completion of relevant administrative duties

Skills

Customer service

Communication

Targeted role

Planning & organisation

Computer literacy

Tools

CRM software

Job description

Do you love animals? Award-winning organisation have a new opportunity for a consultative and customer focused individual to join their small but expanding team. Our client is recognised for their highly ethical approach and dedication to the needs of the customer and delivery of excellent service standards. This is a permanent office based position, working a shift pattern of 8am - 4.30pm, and 10.00am - 6.30pm Monday to Friday, with one Saturday in three 9am - 1pm.

Customer Service Executive – Benefits Offered

• Salary £25,000 - £26,000 per annum
• 22 days holiday increasing to 25 with length of service
• Free onsite parking
• Regular social events
• Can remote work on Saturdays

Customer Service Executive - Job Overview

• Handling inbound customer service calls and sales enquiries
• Setting up and updating customer records and maintaining the CRM database
• Making outbound calls, converting warm leads through building relationships with customers
• First line complaint resolution
• Completion of relevant administrative duties

Customer Service Executive – Required Skills and Experience

• High standards of customer service
• Strong verbal, written and listening communication skills
• Ability to work in a targeted role
• Planning, organisation and analytical skills
• Computer literate

INDCORE