Customer Service & Event Operations Executive

Lipton Media; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Lipton Media is seeking a polished Customer Service & Event Operations Executive to support and manage the customer journey across live events. You will handle event administration, deliver a seamless onsite experience, and collaborate with Sales, Marketing, Production and Finance.

Ideal candidates have experience in customer service or administration, are highly organized, proactive and detail-focused, with strong communication skills and a genuine commitment to customer service.

Qualifications

• Previous experience in customer service, administration or a similar support role.
• Experience in events is beneficial but not essential.
• Strong accuracy when handling high volumes of data.

Responsibilities

• Support customers and delegates throughout their event journey.
• Help deliver a seamless onsite experience.
• Work closely with Sales, Marketing, Production and Finance.
• Take ownership, solve problems and manage multiple priorities.
• Support live events, including travel and onsite working.

Skills

Attention to detail

Organisational skills

Prioritisation

Proactive problem solving

Clear written and verbal communication

CRM systems

Event technology platforms

Microsoft Office

Collaborative team player

Tools

CRM systems

Event technology platforms

Microsoft Office

Job description

Customer Service & Event Operations Executive £30,000 - £35,000 + Excellent Benefits

Leading independent events business seeks a polished Customer Service & Event Operations Executive.

This role would suit someone with experience in customer service, administration or a similar support role who is looking to develop their career within the events industry.

You will support customers and delegates throughout their event journey, manage event administration and help deliver a seamless onsite experience, working closely with Sales, Marketing, Production and Finance.

This is a varied, fast-paced role for someone who is organised, proactive and detail-focused, with strong communication skills and a genuine commitment to customer service.

You will be comfortable taking ownership, solving problems and managing multiple priorities, whilst being keen to learn and develop within the role.

Responsibilities

• Support customers and delegates throughout their event journey.
• Help deliver a seamless onsite experience.
• Work closely with Sales, Marketing, Production and Finance.
• Take ownership, solve problems and manage multiple priorities.
• Support live events, including occasional travel and onsite working.

Qualifications

• Previous experience in customer service, administration or a similar support role; events experience is beneficial but not essential.

Required Skills

Skills, Experience & Attributes We are looking for someone who can demonstrate:

• Excellent attention to detail, with confidence managing high volumes of customer and event data accurately.
• Strong organisational and prioritisation skills, with the ability to manage competing deadlines effectively.
• A proactive, solutions-focused approach with the confidence to take ownership and work independently.
• Clear, professional written and verbal communication skills and a strong customer-service focus.
• Confidence learning and using CRM, registration and event technology systems.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
• A collaborative approach and flexibility to support live events, including occasional travel and onsite working.

Our clients range from small start-up companies to FTSE 100 and 250 businesses.

We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.