Travel Sales Executive

Succeed Recruitment Solutions Limited; Fox Hollies; Hybrid; GBP 25,000 - 36,000; Full time

Job summary

Succeed Recruitment Solutions Limited on behalf of our award-winning client is seeking a Travel Sales Executive to deliver outstanding service and tailor-made holidays to customers by phone, chat and email.

You will use your travel industry experience to understand client needs, upsell the right products, meet sales targets and build lasting relationships with customers across Europe and Worldwide destinations.

Qualifications

• Significant experience in the travel Industry - essential
• Strong sales ability and a proven sales track record
• Excellent written and verbal communication skills
• Confident and friendly personality
• Ability to build relationships, credibility and rapport with customers
• Commitment to providing exceptional customer service
• The ability to work effectively as part of a close-knit team and individually
• Flexibility with regard to working hours

Responsibilities

• Understand your customer and seek to understand their reason for considering a trip
• Ensure advice given is genuine and trips recommended suit the customer
• Interact with customers mostly over the telephone, web chat or email
• Deliver exceptional customer service during the booking process and handle further queries
• Analyse competitor activity and pricing and report on areas for action
• Work to achieve sales targets

Skills

Travel industry experience

Sales ability

Excellent communication

Relationship building

Customer service

Flexibility with hours

Job description

Join our award-winning client as a Travel Sales Executive! Specialising in holidays for a dedicated market, our client takes their guests to all four corners of the globe and offers unique, hand-picked itineraries to European and Worldwide destinations, cruise holidays, city breaks, ski, golf, adventure travel and much more!

As a Travel Sales Executive, you'll be responsible for representing our client's brand by delivering excellent customer, listening to your customers' needs to ensure they select the right product and helping to attract new customers to their award-winning product.

Previous travel sales experience is essential for the position, along with an empathetic approach and the ability to communicate confidently with people of all levels. In return, our client can offer a highly competitive salary plus excellent earning potential.

Our client is based in a beautiful, centrally located office and hours of work are on a rota basis and will include shifts of Monday - Friday 9am - 5.30pm, one late night per week and one or two Saturdays per month (Saturdays and late shifts are worked from home.)

Role of Travel Sales Executive:

• Understand your customer and seek to understand their reason for considering a trip
• Ensure any advice given is genuine and trips recommended are suited to your customers to ensure they get the most out of their trip and return to book in the future
• Be confident using your personality with interacting with customers mostly over the telephone, web chat or email
• Deliver exceptional customer service during the booking process and support with further incoming queries with the customers
• Analyse competitor activity and pricing and report on areas where action is necessary
• Work to and achieve sales targets

Skills required for the role:

• Significant experience in the travel Industry - essential
• Strong sales ability and a proven sales track record
• Enthusiastic and motivational individual who can communicate well at all levels
• Excellent written and verbal communication skills
• Confident and friendly personality
• Ability to build relationships, credibility and rapport quickly and successfully with the customers
• Commitment to providing exceptional customer service
• The ability to work effectively as part of a close-knit team and individually
• Flexibility with regard to working hours