Senior Customer Service Executive

TN United Kingdom; Reading; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a Senior Customer Service Executive to enhance their friendly team in Reading. This pivotal role involves providing exceptional customer service, managing key accounts, and addressing inquiries and complaints effectively. The ideal candidate will possess strong communication and problem-solving skills, be highly organized, and thrive in a dynamic environment. With a focus on teamwork and quality, this position offers a chance to make a real impact while enjoying benefits like free on-site parking. If you are self-motivated and detail-oriented, this opportunity is perfect for you.

Benefits

Free On-Site Parking

Close to Train Station

Qualifications

• Proven track record in customer service or sales support.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Manage incoming calls and coordinate orders efficiently.
• Support onboarding of new customers and maintain documentation.

Skills

Customer Interaction

Problem Solving

Communication Skills

Microsoft Office

Organizational Skills

Tools

Microsoft Office Suite

Job description

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Senior Customer Service Executive, Reading

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Client:

Xact Placements

Location:

Reading, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

6d92078ca861

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Our client based in Reading, Berkshire is currently looking to recruit a Senior Customer Service Executive to join their small friendly Customer Service Team.

This role will play a pivotal part in providing exceptional Customer Service, supporting the Customer Services and Service Delivery teams. You’ll support key accounts, handle enquiries, complaints, and correspondence promptly and effectively, manage calls, coordinate and ensure timely order processing and delivery, and proactively solve problems. Your workday will be varied, requiring a flexible, proactive approach.

This is a responsible position which requires a positive attitude, a conscientious approach, and respect for confidentiality.

Duties:

• Managing incoming calls and coordinating orders.
• Monitoring shipments and addressing delivery issues.
• Facilitating communication for new customer accounts.
• Performing administrative duties and maintaining documentation.
• Supporting onboarding of new customers and engaging with stakeholders.
• Assisting in bids and proposals, and maintaining accurate account records.
• Participating in account reviews and ensuring adherence to SLAs.
• Collaborating with Finance to resolve payment issues.
• Increasing awareness of company services and solutions.

Requirements:

• You’ll need to be self-motivated, highly organized with the ability to follow multiple processes, tasks, and instructions quickly and accurately.
• Proven track record of positive customer interaction at a high level in a successful Customer Service team and/or sales support environment, engaging with business decision-makers.
• Strong communication and problem-solving skills, detail-oriented with the ability to work under pressure without close supervision.
• Proficient in the Microsoft Office suite.
• Excellent literacy and administrative skills, with experience in dealing with customer enquiries and complaints both in writing and verbally, i.e., skilled at drafting professional emails in a business context.
• Ability to plan, prioritize, schedule, and manage multiple tasks concurrently, meeting deadlines.
• Great attention to detail, high standards, and a sense of pride in work quality.
• Team player with excellent timekeeping.
• Basic Salary up to £28,000 depending on experience.
• Free on-site parking.
• Within walking distance to train station.