Customer Service Executive

Parkingeye; Chorley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in parking solutions is seeking a Customer Service Executive to join their newly designed team. This role involves providing exceptional customer service, handling inquiries, and working collaboratively with internal departments. Flexible hours are available, with a focus on delivering high-quality support to customers. The ideal candidate will have strong communication skills and a passion for helping others.

Benefits

23 days holiday plus Bank Holidays

Pension Scheme

Life Assurance

Employee Assistance Programme

Discounted Gym Memberships

Cashback scheme for medical costs

Weekly/Monthly Incentives

Free onsite parking

Qualifications

• Experience in a busy administration-based role.
• Ability to manage personal workloads and multitask.

Responsibilities

• Handle all incoming customer queries via email.
• Record accurate notes within company systems.
• Collaborate with other business areas.

Skills

Communication

Customer Service

Multitasking

Problem Solving

Attention to Detail

Education

Level 2 in Maths

Level 2 in English

Level 2 in IT

Tools

MS Office

Job description

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This range is provided by Parkingeye. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Parkingeye’s company culture is amazing and our Great Place to Work Certifications proves it! If you would like to join a Great Place to Work continue reading and find out what we have to offer.

Parkingeye is an advanced provider of a wide range of parking solutions to support businesses whilst working ethically with our motorists. We offer smart, flexible and integrated car park management solutions to help increase parking revenue, reduce car park abuse and improve customer satisfaction.

We have a new opportunity in our newly designed Customer Service Team. We are keen to hear from experienced customer service professionals or candidates wanting to learn how to provide fabulous customer service.

Please note that the hours are flexible at 20 - 30 hours, working after 5pm Monday - Friday and weekends.

Parkingeye’s Customer Service Team provide a professional, best-in-class service to all our customers, whether internal, client or external. As a Customer Service Executive, you will represent the company by playing a pivotal administrative role. You will deal with enquiries from start to finish by providing effective and professional customer service through the administration of mailbox content and system based work queues, as well as working with other key internal departments.

The perks at Parkingeye:

• Permanent role working 20 - 30 hours per week
• Working hours: Flexible after 5pm Monday - Friday and flexible weekend hours
• 23 days holiday (plus Bank Holidays) rising with length of service
• Pension Scheme
• Life Assurance
• Employee Assistance Programme
• Mental Health First Aiders and Health and Wellbeing Champions
• Discounted Gym Memberships and lots of other free benefits
• Cashback scheme for medical costs
• Weekly/Monthly Incentives
• Dress down days in the Office and Company funded events
• Free onsite parking at Head Office
  
  

Key Duties:

• Handling all incoming customer queries and questions via email - external & internal customers
• Working collaboratively with other areas of the business
• Providing the appropriate service and information or refer customers to another department
• Recording accurate and professional notes within the company systems to detail actions taken on our internal back-office system
• Ensuring all requests are processed within the correct SLA
• Remaining up to date on the GDPR requirements of the role
• Working with your Team Leader and the management team to maintain best practice
• Attending training sessions to continuously improve knowledge and performance
• Escalating problematic issues and suggesting improvements to processes and services to customers
  
  

Qualifications and Experience:

• Evidencing key skills level 2 or equivalent in Maths, English and IT
• Demonstrating work experience in a busy administration-based role
• Demonstrating effective communication skills
• Understanding of working in a Customer Service Centre environment where KPIs are used to monitor achievement.
• Demonstrating a proven ability to manage personal workloads and multitasking, moving between systems and workstreams
• Proficient IT skills, including sound knowledge and experience of MS Office and database input
  
  

Personal Attributes/Skills:

• Demonstrating an interest in people and providing a great customer service
• An interest in learning and continuous improvement
• Ability to multitask in an extremely busy working environment
• Providing a problem-solving can-do attitude
• Be well organised and able to prioritise own workloads
• Ability to work to deadlines and achieve targets
• Be adaptable and flexible towards meeting the needs of the business
• Ability to work both collaboratively and as an individual
• Excellent communication skills both written and verbal
• Customer-focused, show incredible interpersonal skills and presenting a genuine and positive attitude
• Excellent attention to detail and admirable organisation skills to multi-task on a daily basis
• Evidencing great initiative and be a highly supportive team member to help the wider team
• Demonstrating the Parkingeye Blend Values of Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
  
  

Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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