Customer Service Executive

Classic Hotels & Resorts; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic team as a Customer Service Executive in a vibrant and fast-paced environment! This role offers the chance to provide exceptional service to clients while handling inquiries and complaints with professionalism. You will collaborate across departments to ensure customer satisfaction and contribute to a culture that values diversity and inclusivity. With generous perks like hotel and airline discounts, a day off for your birthday, and an unlimited referral bonus, this position is perfect for those who thrive under pressure and are eager to learn and grow. Embrace the opportunity to make a real impact in a leading travel management company!

Benefits

Generous holiday entitlement

Day off for your birthday

Staff Awards

Hotel and airline discounts

Employee Assistance Programme

Unlimited referral bonus

Qualifications

• Strong customer service orientation and excellent communication skills are essential.
• Experience in handling B2B client complaints and resolving issues effectively.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely manner.
• Maintain customer records and handle complaints professionally.

Skills

Excellent communication skills

Customer service orientation

Problem-solving skills

Ability to multitask

Interpersonal skills

Tools

Microsoft Office

Job description

Overview and what we offer

• Mon - Friday 37.5hrs

• Location -

• Refer a friend for £1000 bonus which is unlimited!

• Generous holiday entitlement

• Day off for your birthday

• Staff Awards

• Hotel and airline discounts

• Employee Assistance Programme

• OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!

• Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• At Clarity we not only listen, we adapt and we deliver.

Role

We are currently seeking a highly motivated and skilled Customer Service Executive to join our team. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients and customers, dealing with client queries and complaints courteously and effectively within agreed SLA's.

Your main duties will include:

• Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner.

• Maintaining customer records by updating account information.

• Handling customer complaints and escalating issues as necessary.

• Collaborating with other departments to ensure customer satisfaction.

• Resolving client complaints within SLA.

• Identifying trends.

• Providing feedback where necessary to Head of Customer Experience.

• Accurate recording of all complaints and survey results.

• Logging and acknowledging all complaints within 24 hours.

The ideal candidate for this role should have:

• Excellent communication and interpersonal skills.

• A strong customer service orientation.

• The ability to work well under pressure and handle difficult situations with ease.

• Strong problem-solving skills.

• The ability to multitask and prioritize effectively.

• A positive attitude and a willingness to learn.

• Experience dealing with B2B clients.

• Experience with dealing with complaints.

• Ability to create and present statistical information.

To be successful in this role, you must have excellent communication skills and be able to build strong relationships with our customers. You must also be able to work well under pressure and handle difficult situations with ease.

Who we are and what we do

We're a global, multi-award-winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge technology and exceptional customer service.

Our team comprises over 800 industry experts, delivering the right service at exactly the right moment. We are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.

Our people are the heartbeat of our business and we invest heavily in training and development through our dedicated training academy and personal career development growth programmes.

Clarity Business Travel is a top 10 UK-based Travel Management Company which is part of The Portman Travel Group.

• Computer literate with experience of Microsoft Office.

• Excellent attention to detail, accuracy, and the ability to follow instructions.

• The ability to work within a team environment to achieve team/department objectives.

• Ability to work under pressure and to tight deadlines.

• Excellent verbal and written communication skills.

• Very high attention to detail and organisational skills.

• Excellent knowledge of Word and Excel – creating and maintaining documents.