Customer Services Support Executive

Softcat plc; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Join a leading IT infrastructure provider as a Customer Services Support Executive. You will manage the returns process and assist with customer billing issues in a supportive team environment. Flexible working options are offered.

Benefits

Pension

Share incentive plan

Life Assurance

Extra holiday on birthday and Christmas

Director-hosted lunches

Technology vouchers

Partner/family benefits

Perklife Access

Maternity, Paternity, and Adoption support

Qualifications

• Experience being highly organised with attention to detail.
• Excellent communication and administrative skills.

Responsibilities

• Oversee the day-to-day organisation of the returns process.
• Manage returns and conduct monthly stock checks.

Skills

Organizational Skills

Communication

Analytical Skills

Tools

Microsoft Office

Job description

Would you like to kick start your career in a supportive, collaborative, and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Customer Services Team

Softcat is one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. We're passionate about outstanding employee satisfaction and world-class customer service – both of which inspire our flexible, friendly approach to business. You will be joining Softcat's Customer Services Team at our Marlow Head Office. The team's primary focus is to manage the returns process from start to finish and to assist with rectifying customer billing issues for set sales teams. You will be working in a busy, friendly team with a great working atmosphere.

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers use technology to succeed, by putting our employees first. We've reached the £1 billion+ annual revenue milestone, opened our first office outside the UK, and received numerous industry awards. We have even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more in your career.

Support our Customers and Sales Teams by resolving queries with care

We are looking for a Customer Services Support Executive to complement the existing team and support our customers and sales teams. The main purpose of the role is to oversee the day-to-day organisation and smooth running of the returns process.

• Managing returns in and out of our warehouse
• Managing weekly returns to our main suppliers
• Conducting monthly stock checks at our partners' warehouses, managing stock in/out, and placing internal and external orders
• Completing tasks related to our suppliers such as chasing credit notes, returning goods, obtaining returns authorisation, and resolving queries and discrepancies

We'd love you to have

• Experience being highly organised with a high attention to detail
• Excellent communication and administrative skills
• Good team player but able to work independently and use their own initiative
• Proficiency in Microsoft Office (Word, Excel & Outlook) and excellent analytical and numerical skills

We also acknowledge that the confidence gap and imposter syndrome are real and can hinder us from meeting talented individuals, so please don't hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognize that everyone is different and that the way people want to work and perform at their best varies. In this role, we offer flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Flexible hours – start and finish times that suit you
• Flexibility around school pick-up and drop-offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realize your potential. You will feel supported by a team that celebrates individuality, encourages diverse perspectives, and embraces every background.

To become part of our success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments needed during our recruitment process or for any mitigating circumstances you wish us to consider. Any information shared on your application will be treated confidentially. Learn more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/.

We don't prohibit the use of AI in our application process, understanding its role in creating an equitable candidate experience. However, as a culture-driven organization, we value the genuine essence of each person. We encourage you to be authentic in your application to showcase your true self.

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We offer a competitive salary and benefits package, along with opportunities to grow, flourish, and achieve great things. Our benefits include:

Pension

Share incentive plan

Life Assurance

Holiday

Two days extra holiday on your birthday and at Christmas

Trips

Opportunities for director-hosted (often Michelin-starred) lunches and incentive trips worldwide

Vouchers

Technology vouchers, activity passes, restaurant discounts

Partner/family Benefits

Option to include your partner/family in some benefits

Perklife Access

Portal for perks and flexible benefits

Maternity, Paternity, and Adoption support