Travel Customer Service Executive

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Chester; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

Join a leading online travel organization as a Travel Customer Service Executive, where your passion for travel and customer service will shine. In this dynamic role, you will provide exceptional service, handle bookings, and resolve customer queries effectively. The position offers a vibrant work environment, excellent benefits, and the chance to utilize your communication skills to make a positive impact. If you're adaptable and thrive in a fast-paced setting, this opportunity is perfect for you!

Qualifications

• Experience in the travel industry is advantageous.
• Strong communication and organizational skills are essential.

Responsibilities

• Provide outstanding service to customers, ensuring positive online reviews.
• Handle high volumes of calls and emails regarding bookings.

Skills

Travel industry experience

Excellent telephone manner

Proficiency in Microsoft Office

Attention to detail

Good organizational skills

Conflict resolution

Flexible and adaptable approach

Tools

Microsoft Office

Job description

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Job Opportunity: Travel Customer Service Executive

Salary: GBP 24,000 - 25,000 annually + benefits

Are you passionate about travel and customer service? Join a leading online travel organization as a Travel Customer Service Executive. Enjoy a dynamic work environment, excellent benefits, and the opportunity to use your communication skills to build rapport with customers and resolve queries effectively.

Role Responsibilities:

• Provide outstanding service to customers, ensuring positive online reviews
• Handle high volumes of calls and emails regarding bookings and documentation
• Assist with pricing, quoting, and booking amendments
• Investigate anomalies and resolve issues efficiently
• Coordinate with colleagues and suppliers for documentation and confirmation
• Manage escalated issues effectively

Skills Required:

• Travel industry experience (advantageous)
• Excellent telephone manner
• Proficiency in Microsoft Office
• Attention to detail and accuracy
• Good organizational and prioritization skills
• Experience in conflict resolution
• Flexible and adaptable approach

If interested, apply online now or visit our website for more roles. Succeed Recruitment Solutions — for the best travel, multilingual, and contact center jobs.