Customer Service Executive

Kick It Out; Brighton; On-site; GBP 24,000 - 25,000; Full time

Job summary

Kick It Out is seeking a Customer Service Executive to join their Supporter Services team at the American Express Stadium in Brighton. This role involves providing exceptional service to fans, supporting bookings for various club products, and upselling services. The ideal candidate will thrive in busy environments, especially on matchdays, and possess excellent communication skills. Benefits include complimentary meals, holiday entitlements, and access to training opportunities.

Benefits

Complimentary breakfast and lunch

23 days holiday rising with length of service

Rewards platform with access to 900+ retailers

Enhanced family policies

Access to gym and padel court

Priority access to match tickets

In-house training and CPD opportunities

Exclusive discounts from partners

Qualifications

• Passionate and dedicated individual delivering exceptional service.
• Comfortable working on matchdays.

Responsibilities

• Support bookings for club commercial products including tickets and tours.
• First point of contact for fan inquiries via phone, email, and webchat.
• Proactively upsell products and exceed budgets.

Skills

Excellent communication skills

Ability to work in busy environments

Job description

Job Description: Customer Service Executive

Salary: £24,000 per annum (rising to £25,000 upon successful completion of probation) plus bonus opportunity.

Hours: 35 hours per week plus all home matches (time in lieu after 5 matches).

Location: American Express Stadium, Brighton.

Contract Type: Permanent.

Deadline Day: 26th May 2025.

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. Our commitment is to high performance, professional excellence, and making a positive impact.

Join the team behind the team providing stand-out customer experiences!

Our Supporter Services team is dedicated to helping our passionate fanbase. As a Customer Service Executive, you will support bookings for club commercial products including tickets, tours, parking, memberships, vouchers, and mascots. You’ll be the first point of contact for fan inquiries, providing support via phone, email, and webchat. You will proactively upsell our products, focusing on exceeding budgets and targets. Additionally, you will own a specific area such as Stadium Tours, Player Mascots, Supporters' Clubs, or Group Bookings.

We seek a passionate, dedicated individual who delivers exceptional service to our fans. Comfort working in busy environments, especially on matchdays, and excellent communication skills are essential.

Our Values

Our values guide how we connect with one another, fans, partners, and sponsors, embodying high performance, professionalism, and community spirit.

Benefits

• Complimentary breakfast and lunch at both sites
• 23 days holiday rising with length of service (pro rata for part-time staff)
• Rewards platform with access to 900+ retailers and wellbeing resources
• Enhanced family policies
• Access to gym and padel court at training ground
• Priority access to match tickets and free WSL tickets for 2024/25 season
• In-house training and CPD opportunities
• Exclusive discounts and benefits from partners and local businesses

Our Commitment to EDI

We are an equal opportunity workplace reflecting societal diversity. We welcome applications from all backgrounds and offer reasonable adjustments for applicants. Contact [e-mail] for support.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. All colleagues and volunteers share this commitment.

Legal & Work Eligibility

This position is UK-based and requires proof of the right to live and work in the UK. All offers are conditional upon background checks, including references, DBS checks, and work eligibility verification. We do not sponsor applicants without the right to work in the UK.

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