Customer Service Executive

DFL; Brighton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading football club in Brighton is seeking a Customer Service Executive to enhance fan experiences. The role involves processing bookings, handling enquiries, and upselling products while embodying the club's values of integrity and excellence. Join a passionate team dedicated to delivering legendary service on matchdays and beyond.

Benefits

Complimentary breakfast and lunch

23 days holiday rising with length of service

Rewards platform access

Enhanced family policies

Access to gym and padel court

Priority access to match tickets

In-house training programme

Exclusive discounts from partners

Qualifications

• Passionate and dedicated individual delivering exceptional service.
• Comfortable working in a busy environment, especially on matchdays.

Responsibilities

• Support processing bookings for club commercial products.
• First point of contact for fan enquiries via phone, email, and webchat.
• Proactively upsell commercial products, focusing on budgets and targets.

Skills

Communication

Customer Service

Job description

Role: Customer Service Executive

Hours: 35 hours per week plus all home matches (time in lieu after 5 matches)

Location: American Express Stadium, Brighton

Contract Type: Permanent

About Brighton & Hove Albion FC We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Join the team behind the team providing stand-out customer experiences!

Our Supporter Services team are at the heart of the club, dedicated to helping our dedicated fanbase.

As a Customer Service Executive, you will support with processing bookings for all club commercial products including tickets, tours, parking, membership, vouchers and mascots. You’ll be the first point of contact for fan enquiries, providing exceptional support by phone, email, and webchat. You will proactively upsell our commercial products, focusing on exceeding budgets and targets. Additionally, you will take ownership of a specific area, such as Stadium Tours, Player Mascots, Supporters' Clubs, or Group Bookings.

Do you have what it takes?

We are looking for a passionate and dedicated individual who goes above and beyond to deliver an exceptional, legendary service to all our fans. You will be comfortable with working in a busy environment (especially on matchdays!) and have excellent communication skills – both written and on the telephone.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

Treat People Well

Exceed Expectations

Aim High. Never Give Up

Act with Integrity

Make it Special

How we say thank you

In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

Complimentary breakfast and lunch at both sites

️23 days holiday rising with length of service (pro rata for part time staff)

Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!

Enhanced family policies

️️Access to a gym and padel court at our training ground

Priority access to match tickets and access to free WSL tickets for 2024/25 season

In-house training programme and CPD opportunities

Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact [e-mail]

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.