Customer Service Executive

Your Golf Travel; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in golf travel is seeking a dedicated Customer Service Executive to enhance customer experiences. In this dynamic role, you will provide exceptional support to clients, ensuring their queries are resolved efficiently and effectively. You will manage bookings, coordinate with suppliers, and collaborate with internal teams to deliver seamless service. With a focus on customer satisfaction and a proactive approach to problem-solving, you'll thrive in a fast-paced environment. Join a vibrant team that values innovation and offers fantastic travel perks, professional growth, and a supportive atmosphere.

Benefits

25 days holiday plus buy-back option

Familiarisation trips to golf destinations

Annual company away trips for top performers

Exclusive discounts on golf brands

Subsidised health club memberships

Fully funded Employee Assistance Programme

Cycle to Work scheme

Electric Car scheme

Qualifications

• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to inbound customer queries via email and telephone.
• Ensure all customers receive the correct documentation promptly.
• Work closely with internal teams to resolve customer concerns.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Tech-Savvy

Empathy

Tools

CRM Software

Job description

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Part of the Palatinate Group, Your Golf Travel is the World's largest golf travel business, offering golf breaks and golf holidays to over 3,000 destinations in 22 countries throughout the UK, Ireland, Europe and the Rest of the World. Since our inception in 2004 we have experienced rapid growth and are now a team of over 200 based out of our London, Brighton, St Andrews, Killarney and Alpharetta GA offices. Along the way we have built some truly amazing relationships with our suppliers and customers, have developed a huge range of incredible travel products and experiences, won countless awards...and we are just getting started!

About The Role

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where problem-solving and attention to detail are key? We are looking for a Customer Service Executive to ensure every customer enjoys a seamless pre-travel experience. This role is all about effective communication, timely resolution of queries, and building brand trust through exceptional service.

What You'll Be Doing:

• Customer Support Excellence: Respond to inbound customer queries via email and telephone, ensuring accurate and timely resolutions.
• Itinerary & Booking Management: Provide clear and precise information about bookings, itineraries, and company policies.
• Seamless Documentation: Ensure all customers receive the correct documentation promptly through automation.
• Supplier Coordination: Work alongside booking fulfilment teams to obtain written confirmation from suppliers.
• Problem-Solving: Address and resolve customer queries efficiently, escalating complex cases when necessary.
• Collaboration: Work closely with internal teams (Sales, Product, Finance) to resolve customer concerns and enhance the overall experience.
• Going the Extra Yard: Embody our company values in all interactions, ensuring every customer feels valued and supported.

Requirements

What are we looking for?

• Customer Service Experience: Previous experience in customer service or a related field.
• Tech-Savvy: Experience with CRM software and customer support platforms is preferred.
• Strong Communicator: Excellent verbal and written communication skills.
• Problem-Solver: A proactive approach to resolving issues with confidence and efficiency.
• Empathetic & Friendly: A customer-first mindset with a personable and professional demeanour.
• Golf Enthusiast (Bonus!): Knowledge of golf is a plus but not essential.

Benefits

Why Join Us?

• Annual Leave - 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year.
• Amazing Travel Perks - Enjoy familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels.
• Recognition & Rewards - Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans.
• Exclusive Brand Discounts - Save on top golf and sports brands, including Taylormade, Under Armour, and Ping.
• Health & Wellbeing - Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme.
• Sustainable Travel Benefits - Access our Electric Car scheme with Octopus EV and make your commute greener.
• Growth & Development - Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team.

Ready to take your career to the next level? Apply now and be part of an amazing team that values innovation, development, and fun!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Industries: IT Services and IT Consulting