Customer Service Executive

TN United Kingdom; Alton; Hybrid; GBP 22,000 - 28,000; Full time

Job description

Social Network Login/Join Role

We are seeking a customer service representative to join our team. The responsibilities include:

1. Providing professional customer service via inbound calls and the customer service inbox.
2. Logging callbacks for Account Handlers.
3. Answering queries about company products and services.
4. Guiding customers through processes such as New Accounts, Problem Logs, and Spare Parts.
5. Accurately processing orders on the sales system over the phone and via email, liaising with relevant departments to resolve customer issues and complaints.
6. Ensuring customer data is up-to-date and accurate, including account checks and challenges.
7. Assisting the sales team with chase lists, such as company updates and order cancellations.
8. Creating and maintaining accurate process FAQs for the website.

What are we looking for?

We seek a candidate with strong interpersonal skills, able to quickly establish rapport and build trust with customers. The ideal candidate is a confident communicator, capable of multi-tasking and proactive in adapting to changing demands and priorities. Previous experience in a customer service environment, along with a positive outlook and team spirit, is preferred.

Why join Asmodee UK?

Join us to learn and grow within a dynamic company working with talented people and exciting products. We offer a competitive salary, a comprehensive benefits package including 24 days of holiday plus bank holidays (pro-rated for the contract length), staff discounts on our products, and flexible hybrid working options.