Customer Service Executive

TN United Kingdom; Crawley; On-site; GBP 23,000 - 28,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for their Customer Services team. This role is pivotal in delivering exceptional service and technical support to customers through various channels. You will be responsible for managing a wide range of queries, ensuring first contact resolution, and contributing to departmental performance. With a starting salary of £23,000, 25 days of holiday, and access to an onsite gym, this position offers a fulfilling career path in a supportive and diverse environment. Join us and help shape the customer experience!

Benefits

25 days holiday plus bank holidays

Birthday off

2 volunteering days

Onsite gym access

Personal trainer access

Subsidised canteen

Rewards scheme for discounts

Qualifications

• Experience in customer service roles, preferably in a contact center environment.
• Strong communication skills to handle various customer queries.

Responsibilities

• Handle inbound calls, webchats, and emails to support customers.
• Resolve customer complaints and ensure service standards are met.

Skills

Customer Service

Active Listening

Problem Solving

Job description

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Description

Our Customer Services team is at the heart of People’s Partnership, ensuring our customers receive excellent service and technical support. This role is based in our contact centre within the Customer Support Hub, where you will support customers by answering inbound phone calls, emails, and webchat. You will provide tailored responses to meet the needs of our customers throughout their relationship with us.

Key Responsibilities:

1. Handling inbound phone calls, webchats, emails, and other customer contact channels as they are introduced.
2. Managing a wide range of customer queries across various products and processes, delivering professional, helpful, and empathetic service.
3. Using active listening skills to understand and support customers, ensuring their needs are met and service standards are maintained.
4. Focusing on first contact resolution when handling complaints, resolving issues within your control or escalating as necessary.
5. Contributing to the department's achievement of service standards and levels by meeting your performance objectives.

What you can expect:

• Starting salary of £23,000
• 25 days holiday plus bank holidays, a birthday off, and 2 volunteering days
• Training and development opportunities
• Onsite gym and personal trainer access
• No weekend or evening work
• Subsidised canteen with various food options
• Rewards scheme offering discounts on supermarkets, cinema tickets, and more

Why choose us?

We value and reward our people with an award-winning pension, healthcare cover, onsite gym, personal trainer access, and more. Our culture emphasizes respect, support, diversity, and work-life balance.

Ready for a fulfilling career?

Apply now and see where People’s Partnership can take you!