Customer Service Executive

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Customer Service Executive Vacancy

Job ID: 011124

Salary: £24,000 per annum (rising to £25,000 upon successful completion of probation), plus bonus opportunity of £2,000 per annum.

Employment Type: Permanent

Hours: 35 hours per week, Monday to Friday (including first 5 home match days; subsequent match days can be taken as time off in lieu)

Location: North stand offices at the American Express Stadium, Brighton

Application Deadline: 07-Aug-2024

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while maintaining our Sussex community spirit. Our vision is to be a top ten Premier League club and a top four Women's Super League club. We are committed to high performance, professional standards, and making a difference.

Role Overview

Are you excited about creating and delivering legendary customer experiences? Join our award-winning Supporter Services team, acting as the first point of contact for fans via phone, in person, and online. You will proactively upsell club products such as tours and memberships.

Candidate Profile

Ideal candidates have experience in customer service or sales, are comfortable in busy environments (especially on matchdays), and possess excellent communication skills, both written and verbal.

Our Values

• Treat People Well
• Exceed Expectations
• Aim High. Never Give Up
• Act with Integrity
• Make it Special

Benefits

• Free breakfast and lunch at both sites
• 23 days holiday, increasing with service (pro rata for part-time)
• Access to rewards platform with 900+ retailers and wellbeing resources
• Priority access to match tickets and free WSL tickets for 2024/25
• In-house training and CPD opportunities
• Discounts from partners and local businesses

Diversity & Inclusion

We are an equal opportunity employer committed to reflecting societal diversity. Applications are encouraged regardless of age, disability, sex, gender identity, sexual orientation, pregnancy, race, religion, or civil partnership. Support available for applicants requiring adjustments.