Customer Service Executive

www.sammons.co.uk; Alton; On-site; GBP 32,000; Full time

Job summary

A leading company in Alton is seeking a Customer Service Executive to join their busy team. This full-time role involves being the first point of contact for customers, ensuring smooth service delivery, and handling various administrative tasks. Ideal candidates will have strong communication skills, a customer service background, and the ability to multitask effectively in a fast-paced environment.

Qualifications

• Strong customer service background – ideally from a fast-paced environment.
• Confident and clear communicator – both on the phone and in writing.
• Highly organised and able to multitask effectively.

Responsibilities

• Answering incoming calls and handling enquiries from customers.
• Processing bookings and updating internal systems accurately.
• Advising customers on available options.

Skills

Customer service

Communication

Organisational skills

Multitasking

IT literacy

Attention to detail

Team player

Job description

Job Description

Customer Service Executive

Alton, Hampshire | £32,000 per annum | Posted 2 days ago

Are you a confident communicator with great organisational skills? Our client in Alton is looking for a Customer Service Executive to support their busy team. If you thrive in a customer-focused environment and enjoy juggling multiple tasks, this could be the perfect fit for you.

As the first point of contact for customers, you will play a vital role in ensuring a smooth and professional service from start to finish.

What’s on Offer?

• Salary: £32,000 per annum
• Hours: Full-time, permanent
• Location: Alton

Key Responsibilities

• Answering incoming calls and handling enquiries from customers
• Processing bookings and updating internal systems accurately
• Advising customers on available options
• Coordinating with the logistics team to ensure timely deliveries and collections
• Building rapport with new and returning clients
• Handling queries and resolving issues with a calm and professional approach
• Supporting general admin duties to ensure smooth day-to-day operations

Skills, Experience, and Training Requirements

• Strong customer service background – ideally from a fast-paced environment
• Confident and clear communicator – both on the phone and in writing
• Highly organised and able to multitask effectively
• IT literate with good attention to detail
• A team player with a can-do attitude

If you are interested in joining a supportive team in a role that offers variety and responsibility, apply now with your CV. For more details on our referral scheme, visit our website. We are committed to supporting diversity and consider all applications.