German speaking Customer Service Executive – 3 Months FTC

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits a talented German-speaking Customer Service Executive to join a dynamic Luxury Fashion e-commerce team in London. This role involves delivering exceptional customer service, managing product inquiries, and fostering strong relationships with delivery service providers. The successful candidate will thrive in a fast-paced environment, showcasing their strong communication skills and problem-solving abilities. Join a friendly and creative team, where your contributions will be valued, and enjoy perks like staff discounts and on-site gym facilities.

Benefits

Perk-box monthly freebies

50% off staff discount

Free fruit, coffee, and tea

Gym on site

Qualifications

• Fluent in German and English, both written and spoken.
• Proven experience in customer service or support roles.

Responsibilities

• Handling enquiries across multiple platforms in a timely manner.
• Providing product information and managing orders.

Skills

German language proficiency

English language proficiency

Customer service experience

Communication skills

Problem-solving skills

IT skills

Organizational skills

Tools

Microsoft programs

Zendesk

Job description

Social network you want to login/join with:

German speaking Customer Service Executive – 3 Months FTC, London

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Client:

Language Matters

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

5d22057226c6

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

An exciting role has arisen for a talented German speaker to join a successful Luxury Fashion e-commerce team based in Southwest London. We are looking for a skilled bilingual Customer Service Representative to join their fun, dynamic and friendly team!

The package:

• Working hours: Monday to Friday 9am-5pm.
• Location: Kensington (Office based role).
• Perk-box monthly freebies.
• 50% off staff discount.
• Free fruit, coffee, and tea.
• Gym on site.

Your responsibilities will include:

• Dealing with a wide range of enquiries across multiple platforms at the same time in a timely manner.
• Providing product information and orders management.
• Delivering exceptional customer service and drive excellent customer satisfaction rating by being a brand ambassador and representing company values.
• Building a reliable rapport with delivery service providers to swiftly address any arising issues and foster trust.
• Supporting stores and resolving issues.
• Troubleshooting the e-commerce system and providing support to the managers.
• Keeping CRM up to date.

About you:

In order to succeed in this role it is essential for you to have strong communication skills and the ability to work well in a fast-paced environment. This is a fantastic opportunity for a German speaker with customer service experience to get involved in a friendly, creative, outgoing team!

Profile:

• Required to be fluent in German and English, both written and spoken.
• Proven experience within a customer service or customer support role.
• Able to work well in a fast-paced environment.
• Have strong IT skills, including Microsoft programs, experience in Zendesk desirable.
• Great communication and organisational skills.
• A strong problem solver with a solutions-oriented approach.
• Capable of self-motivation, multitasking, and effective prioritisation.
• Excellent team player

To apply, please send your CV in English and in Word format to Tom.
languagematters is acting as an employment business in relation to this vacancy.