Customer Service & Dispatch Coordinator - Hybrid

Kone México; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Bank holidays

Pension scheme

Dental Insurance

Medical Insurance

GymFlex Membership

KONE Discounts

Job summary

KONE is seeking a Customer Service Coordinator/Dispatcher to act as the primary contact for customers’ service needs and questions during ongoing jobs. This permanent role follows a Monday–Friday 08:30–17:00 schedule in a hybrid UK setting.

The role requires dispatcher and customer service experience, strong communication skills, and the ability to manage calls and coordinate engineers while adhering to safety procedures. Training will be provided.

Qualifications

• Dispatcher experience is essential.

Responsibilities

• Welcome customers and users, identify requests and provide adequate answers.
• Manage incoming requests by telephone and email.
• Support supervisors in following up open callouts and reporting on open jobs.
• Record and book jobs and dispatch engineers promptly.
• Identify safety situations and provide safety instructions per procedures.

Skills

Dispatcher experience

Customer service

Telephone manner

Problem solving

Team player

Written and spoken English

Tools

Salesforce

Word

Excel

Outlook

Job description

KONE is seeking a Customer Service Coordinator/Dispatcher to act as the primary contact for customers’ service needs and questions during ongoing jobs. This permanent role follows a Monday–Friday 08:30–17:00 schedule in a hybrid UK setting.

The role requires dispatcher and customer service experience, strong communication skills, and the ability to manage calls and coordinate engineers while adhering to safety procedures. Training will be provided.