Hybrid Service Coordination Manager – North & Scotland

KONE; Bradford; On-site; GBP 45,000 - 63,000; Full time

Benefits offered by this job

Competitive salary

Bonus

25 days holiday

Pension scheme

Private Medical Insurance

GP and wellbeing support

Employee discounts

Development reviews

Career progression

Leadership support

Job summary

KONE is seeking a Service Coordination Manager to lead and develop the North & Scotland Service Coordination team. This people-focused role ensures customers receive excellent service, engineers are supported with effective scheduling, and the coordination function has the tools to succeed.

The role is office-based with a 4-1 hybrid pattern, requiring strong leadership, a can-do attitude and the ability to manage multiple priorities across a busy region.

Qualifications

• Requires 3+ years of management experience.
• Strong coaching, performance management and team development skills.
• Excellent communication and stakeholder management abilities.
• Ability to prioritise and keep operations moving in a fast-paced environment.
• Experience with SAP/CRM/Salesforce is advantageous.

Responsibilities

• Lead and develop the Service Coordination team across North & Scotland.
• Coordinate daily workloads, prioritise scheduling and ensure efficient dispatch.
• Monitor KPIs and SLAs; drive continuous service improvements.
• Collaborate with Customer Service, Operations, engineers and other teams.
• Support recruitment, onboarding and development of new team members.
• Handle escalated customer issues and provide practical solutions.

Skills

Management experience

People leadership

Coaching

Communication

Problem-solving

Tools

SAP

CRM

Salesforce

Job description

KONE is seeking a Service Coordination Manager to lead and develop the North & Scotland Service Coordination team. This people-focused role ensures customers receive excellent service, engineers are supported with effective scheduling, and the coordination function has the tools to succeed.

The role is office-based with a 4-1 hybrid pattern, requiring strong leadership, a can-do attitude and the ability to manage multiple priorities across a busy region.