Customer Service & Data Entry Specialist

Exchange People; Coalville; On-site; GBP 22,000 - 27,000; Full time

Job summary

Exchange People are recruiting for a permanent Customer Service & Data Entry Administrator on behalf of our client based in Gemini, Warrington. This role supports warehouse and office teams, handling orders and customer queries.

You will process orders, manage data entry and help ensure on-time delivery. A strong eye for detail, good systems skills and clear communication are essential.

Qualifications

• Previous experience in customer service or administration is desirable.
• Excellent attention to detail and accuracy.
• Proficient with Excel and email; able to learn systems.
• Strong written and verbal communication; organized and methodical.

Responsibilities

• Respond to customer enquiries by telephone, email and other channels.
• Provide information on orders, deliveries and stock availability.
• Resolve issues promptly and escalate complex problems.
• Enter and update orders and inventory data on company systems.
• Assist warehouse with order dispatch and stock checks.
• Follow health, safety and operational procedures.

Skills

Customer service

Administration

Data entry

Microsoft Excel

Email

CRM systems

Attention to detail

Organization

Time-management

Tools

Excel

CRM systems

Office software

Job description

Exchange People are recruiting for a permanent Customer Service & Data Entry Administrator on behalf of our client based in Gemini, Warrington. This role supports warehouse and office teams, handling orders and customer queries.

You will process orders, manage data entry and help ensure on-time delivery. A strong eye for detail, good systems skills and clear communication are essential.