Customer Service & Data Entry Administrator

Exchange People; Coalville; Sur place; GBP 22 000 - 27 000; Plein temps

Résumé du poste

Exchange People are recruiting for a permanent Customer Service & Data Entry Administrator on behalf of our client based in Gemini, Warrington. This role supports warehouse and office teams, handling orders and customer queries.

You will process orders, manage data entry and help ensure on-time delivery. A strong eye for detail, good systems skills and clear communication are essential.

Qualifications

• Previous experience in customer service or administration is desirable.
• Excellent attention to detail and accuracy.
• Proficient with Excel and email; able to learn systems.
• Strong written and verbal communication; organized and methodical.

Responsabilités

• Respond to customer enquiries by telephone, email and other channels.
• Provide information on orders, deliveries and stock availability.
• Resolve issues promptly and escalate complex problems.
• Enter and update orders and inventory data on company systems.
• Assist warehouse with order dispatch and stock checks.
• Follow health, safety and operational procedures.

Connaissances

Customer service

Administration

Data entry

Microsoft Excel

Email

CRM systems

Attention to detail

Organization

Time-management

Outils

Excel

CRM systems

Office software

Description du poste

Customer Service & Data Entry Administrator

Customer Service & Data Entry Administrator

Exchange People are recruiting for a permanent Customer Service & Data Entry Administrator on behalf of our client based in Gemini, Warrington. This is a great opportunity for an organised and customer-focused administrator to join a busy warehouse and office-based team.

Job type: Permanent

Location: Gemini, Warrington

Hours: Monday to Friday, 8.30am to 5.00pm

Salary: £24,800 per annum

About the Role

In this role, you will provide accurate and efficient customer service and administrative support to the warehouse team. You will process customer orders, maintain accurate system records, coordinate with warehouse colleagues, and respond to customer queries to help ensure orders are processed and delivered efficiently.

Key Responsibilities

• Respond to customer enquiries by telephone, email and other communication channels.
• Provide accurate information regarding orders, deliveries, stock availability and expected delivery times.
• Resolve customer issues promptly and escape more complex problems to the appropriate team member.
• Maintain a professional and helpful approach when dealing with customers.
• Liaise with customers, couriers, suppliers and internal departments as required.

Data entry and administration

• Accurately enter and update customer orders, delivery information and stock-related data on company systems.
• Process amendments, cancellations and returns in line with company procedures.
• Maintain accurate customer and order records.
• Check data for accuracy and investigate discrepancies.
• Produce basic reports and spreadsheets when required.
• File and maintain relevant documentation and records.

Warehouse support

• Work closely with warehouse operatives to ensure orders are picked, packed and dispatched correctly.
• Communicate urgent or priority orders to the warehouse team.
• Investigate missing, damaged or incorrect orders and coordinate appropriate solutions.
• Support stock checks and report discrepancies to the Warehouse Manager.
• Assist with delivery and dispatch queries.
• Follow all company health, safety and operational procedures.

What We’re Looking For

• Previous experience in customer service, administration, data entry or a warehouse environment is desirable.
• Good attention to detail and a high level of accuracy.
• Confident using computers and Microsoft Office, particularly Excel and email.
• Ability to learn warehouse management, order processing or CRM systems.
• Good written and verbal communication skills.
• Strong organisational and time-management skills.
• Ability to prioritise work in a busy, fast-paced environment.
• Comfortable working as part of a warehouse and office-based team.
• Ability to remain calm and professional when dealing with customer complaints or urgent requests.

Personal Qualities

• Reliable and punctual.
• Professional and customer-focused.
• Organised and methodical.
• Flexible and willing to support colleagues.
• Positive attitude and strong team-player mentality.
• Takes ownership of tasks and follows issues through to resolution.

What Success Looks Like

• Accuracy of order and data entry.
• Response times to customer enquiries.
• Number of customer issues resolved.
• Accuracy of warehouse and delivery information.
• Timely processing of orders, amendments and returns.
• Compliance with company procedures.

This is a warehouse-based role with administrative and customer service responsibilities. The successful candidate will work closely with warehouse operatives, supervisors, management, customers and external delivery partners.