Customer Service Coordinator – Office-Based & Growth Focus

The Caraires Consultancy; Southam CP; On-site; GBP 26,000; Full time

Job summary

A small friendly company in Southam is looking for a Customer Service Coordinator to join their busy team. This role involves order processing, handling customer queries, and resolving complaints. The ideal candidate will have strong customer service experience, excellent communication skills, and a proactive approach to relationship building. The position offers a competitive salary, a bonus scheme, and various benefits including holiday entitlement, pension plan, and healthcare cash plan.

Benefits

20 days holiday plus BH

Bonus scheme

Pension plan

Life assurance

Westfield healthcare cash plan

On site parking

Qualifications

• Proven strong customer service experience in an office.
• Great telephone manner and communication skills.
• Ability to create and maintain relationships with customers.
• Hardworking and motivated with ability to meet deadlines.
• Willingness to work in a team and assist where needed.

Responsibilities

• Order capture and processing through telephone, email, and web orders.
• Handle customer queries regarding products and order status.
• Manage complaints and provide resolutions.
• Create quotations using the CRM system.
• Upsell to existing customers.

Skills

Customer service experience

Great telephone manner

Communication skills

Relationship building

Motivated and driven

Job description

A small friendly company in Southam is looking for a Customer Service Coordinator to join their busy team. This role involves order processing, handling customer queries, and resolving complaints. The ideal candidate will have strong customer service experience, excellent communication skills, and a proactive approach to relationship building. The position offers a competitive salary, a bonus scheme, and various benefits including holiday entitlement, pension plan, and healthcare cash plan.