Customer Service Coordinator (Manufacturing)

Kinetic Office Recruitment; York and North Yorkshire; On-site; GBP 27,000 - 29,000; Full time

Job summary

A manufacturing company based in Derby is seeking a Customer Service Coordinator to join their team. The ideal candidate will have a background in customer service, especially in manufacturing, and should possess strong organisational skills and attention to detail. You will be the first point of contact for customers, ensuring smooth communication and order processing. This role offers a salary between £27,000 and £29,000.

Qualifications

• Background in customer service in a manufacturing or production company.
• Experience with ERP or CRM systems.
• Strong communication skills.

Responsibilities

• Develop close relationships with customers.
• Enter sales orders accurately.
• Manage customer enquiries and complaints.
• Liaise with Purchasing and Planning.

Skills

Customer service background

IT competency

Attention to detail

Organisational skills

Team player

Tools

ERP systems

CRM systems

Word

Excel

Job description

Overview

Customer Service Coordinator
Foston, Derby
£27,000 - £29,000

My friendly, expanding client are seeking to recruit a Customer Service Coordinator to join their successful Derby based manufacturing business.

Overall Purpose:

The Customer Service team is responsible for internal coordination and are first point of contact with customers. The team build and maintain relationships with existing and new customers. The ideal candidate will come from a similar role (Sales Support, Sales Admin, B2B Customer Service). You will have a sharp attention for detail and ensure accuracy when sending information to customers, raising sales orders and production documentation.

You must be a proactive person, who enjoys working in a fast-paced environment, able to communicate at all levels and enjoy dealing directly with customers and suppliers.

Responsibilities

• Develop close relationships with customers and provide a professional first point of contact
• Ensure supply and production is seamless throughout the sales order and production process
• To ensure proactive contact and account management is maintained at all times
• To ensure the effective coordination and distribution of information both internally and externally.
• To effectively facilitate all customer enquiries.
• To manage and maintain customer forward usage where applicable to enable purchasing to maintain adequate raw material availability.
• Enter sales orders within 24 hours of receipt ensuring the quoted price is current and correct.
• Support the external sales team and customers with providing trials to the specification given
• Address customer complaints immediately on receipt ensuing the Customer Service Manager and Quality and Compliance Manager are sent full details
• Liaise with Purchasing and Planning on all orders and enquiries to ensure materials are available before to meet the customer requirement
• To raise job packs for production
• To support the other members of your team to ensure first class customer service and administration is always maintained for all customers and the team are supported equally by their colleagues

Qualifications

• A background in a similar customer service based role within a manufacturing / production company or printing company
• Experienced in using an ERP or CRM system and IT competency, particularly Word and Excel skills
• Confident and pro-active
• Accuracy and attention to detail with strong organisational skills
• An ability to work under pressure and to deadlines
• An ability to work independently and as a team
• Professional, highly organised, articulate, self-motivated, team player, customer facing.