Customer Service Coordinator - Leeds

GAP Group Ltd.; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in the lifting equipment industry as a TIC Service Controller in Leeds. In this dynamic role, you will manage customer enquiries, oversee complex installations, and ensure engineers are equipped for success. With a focus on customer service and effective scheduling, you will thrive in a fast-paced environment. The company offers a competitive salary, generous leave options, and a commitment to employee development. If you're ready to make a significant impact in a supportive team, this opportunity is perfect for you.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy up to 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness programs

Qualifications

• Proven experience in scheduling works and managing team diaries.
• Excellent customer service skills over phone and email.

Responsibilities

• Liaising with customers and suppliers to evaluate enquiries.
• Preparing and submitting necessary paperwork for jobs.

Skills

Customer Service Skills

Administrative Skills

Time Management

Microsoft Office Proficiency

Tools

Microsoft Excel

Microsoft Word

Job description

Our team is the best in the industry – is it time for you to join us?

The Role:

GAP Lifting Hire & Sales offers one of the largest ranges of lifting equipment and accessories in the industry. GAP Lifting's TIC team are responsible for managing and scheduling the Test, Inspection and Certification (TIC) of lifting and working at height equipment – whether it's harnesses in the Highlands or cranes in Cornwall, we cover it. Furthermore, we can repair, service, install and supply any equipment to meet your requirements.

Based in our Leeds depot, the TIC Service Controller will be responsible for:

1. Liaising with customers, suppliers and GAP colleagues to ensure enquiries are evaluated and prepared in line with the customer requirements.
2. Assessing, quoting and overseeing installation, load testing and technically complex jobs.
3. Ensuring engineers have the necessary equipment, support and information to complete the works on schedule, on budget and in accordance with the job specification.
4. Handling telephone and email enquiries, providing accurate information on the services offered by TIC.
5. Preparing and submitting the necessary RAMS, permits and paperwork in advance of the job ensuring that works can commence as scheduled.

About You

Successful applicants should demonstrate the following:

1. Proven experience within an administrative role scheduling works, managing team diaries and dealing with customer queries.
2. Excellent customer service skills both over the phone and via email.
3. Ability to work effectively within a fast-paced environment whilst managing conflicting priorities.
4. Proficient in Microsoft Office including Excel and Word.
5. Candidates with experience of working in the lifting equipment industry would be preferred although this is not essential as full training will be provided.

About Us

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

1. Competitive salary and bonus scheme.
2. Up to 25 days annual leave plus bank holidays.
3. The option to buy up to 5 days additional leave.
4. Contributory Pension Scheme.
5. Life Assurance.
6. Employee Welfare Fund (Company-funded social events).
7. Cycle to Work Scheme.
8. Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab).

So what next?

If you think you fit the profile we would love to hear from you.

To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER