Customer Service Coordinator

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Leeds; On-site; GBP 27,000 - 30,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Coordinator to enhance their customer service team. This role involves coordinating customer service activities, managing queries, and ensuring high levels of satisfaction. The ideal candidate will have a background in business administration and experience in customer service within the industrial sector. Join a friendly, family-like atmosphere where your contributions will be valued, and enjoy a supportive company culture that prioritizes employee development and work-life balance.

Benefits

Generous holiday entitlement

Supportive company culture

Employee development opportunities

Qualifications

• Proven experience in customer service within industrial/manufacturing.
• Strong problem-solving abilities and a customer-focused approach.

Responsibilities

• Coordinate customer service activities to ensure satisfaction.
• Manage customer queries and complaints effectively.

Skills

Customer Service

Organisational Skills

Communication Skills

Problem-Solving

Education

Business Administration

Tools

Customer Service Software

Job description

We are seeking a dedicated and resourceful Customer Service Coordinator to join our industrious team in Leeds. The ideal candidate will demonstrate a commitment to delivering the highest level of customer service and possess superb organisational skills.

Our client is a renowned player in the industrial/manufacturing sector. Despite being a large organisation, they manage to maintain a friendly, family-like atmosphere. They are based in Leeds and have a reputation for manufacturing high-quality products.

Description

• Coordinate all customer service activities, ensuring a high level of customer satisfaction.
• Manage customer queries and complaints, providing effective resolutions.
• Liaise with the manufacturing department to ensure timely delivery of products.
• Keep accurate records of customer interactions, transactions, and details of inquiries.
• Continuously improve customer service procedures, policies, and standards for the department and the company.
• Collaborate with sales team to develop efficient methods for handling issues with larger revenue customers.
• Assist in the training of new customer service employees.
• Participate in team meetings, providing insight and suggestions to improve company performance.

Profile

A successful Customer Service Coordinator should have:

• Relevant educational qualifications, preferably in Business Administration or a related field.
• Proven experience in a customer service role within an industrial/manufacturing environment.
• Excellent communication, interpersonal, and organisational skills.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency in using customer service software and databases.
• A keen eye for detail and a commitment to excellence.

Job Offer

• An attractive salary in the range of 27.000 - 30,000
• A supportive company culture that values employee development.
• A generous holiday entitlement to ensure work-life balance.
• The opportunity to work in a large, respected organisation in the industrial/manufacturing sector.