Customer Service Coordinator

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Coordinator to enhance their service delivery in Manchester. In this pivotal role, you will manage scheduling, dispatching, and paperwork for a team of engineers, ensuring seamless operations and exceptional customer interactions. With a focus on multitasking and problem-solving, you will thrive in a dynamic environment while contributing to a culture of collaboration and continuous improvement. This opportunity offers extensive training and career development, making it ideal for those looking to grow in a supportive team atmosphere.

Benefits

Paid holidays

Sick pay

Pension

Life assurance

Employee assistance

Referral scheme

Discounts

Cycle to work scheme

Extensive training opportunities

Collaborative team environment

Qualifications

• Experience in customer service and high-pressure environments.
• Proficiency in handling multiple PC applications.

Responsibilities

• Schedule service visits and manage engineers' diaries.
• Provide first-class customer service via phone and email.

Skills

Customer Service skills

Outstanding written and verbal skills

Multi-tasking

Computer proficiency

Decision-making

Problem-solving

Organizational skills

Tools

GANT-based planning/dispatch software

Job description

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Customer Service Coordinator, Manchester

Client: Johnson Controls

Location: Manchester, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 7c88c2b7a29a

Job Views: 17

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

What you will do

As a Customer Service Coordinator, you will be responsible for scheduling routine service visits, dispatching callouts, managing the engineers’ diaries, completing permits, and fulfilling paperwork requests among other responsibilities.

What We Offer

• Competitive salary
• Paid holidays and sick pay
• Comprehensive benefits: pension, life assurance, employee assistance, referral scheme, discounts, cycle to work scheme, and Johnson Controls product discounts
• Extensive training opportunities
• Collaborative team environment
• Career development ladders
• Zero Harm safety policy
• Business resource groups access

How you will do it

• Schedule planned maintenance and reactive works for a team of engineers
• Complete relevant documents such as permits to ensure works go ahead as planned
• Work on multiple customer portals
• Be a point of contact for dedicated National customers
• Manage the diaries including rescheduling works to cover engineer absences or emergency works
• Provide first class customer service via phone and email for planning and admin queries for both internal and external customers
• Work with the relevant Service managers to utilize the engineers as productively as possible
• Work with other departments such as Sales, Billing, The Facilities Management Helpdesk, and the Subcontractor team to help deliver the high level of customer service expected by our customers
• Report to the Planning team manager and mentors to help ensure individual and team KPIs are met

What we look for

Required

• Customer Service skills and experience
• Outstanding written and verbal skills
• Ability to multi-task and work well in a high-pressure environment
• Computer proficiency with the ability to handle multiple PC applications at once
• A strong sense of urgency, the ability to follow through, and attention to detail
• Excellent decision-making and problem-solving skills
• Good organizational skills

Preferred

• Experience in using GANT-based planning/dispatch software
• Previous planning/scheduling experience in a service role

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