Client Services Coordinator

London Door Company; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Client Service Co-Ordinator to join their dynamic Client Services Department. This full-time role, covering a 12-month maternity leave, is based in Trafford Park and involves providing exceptional service to clients while collaborating with various departments. The ideal candidate will possess excellent communication skills, a confident telephone manner, and the ability to thrive in a fast-paced environment. With a commitment to employee wellbeing and a range of attractive benefits, this opportunity promises a rewarding career in a supportive setting.

Benefits

22 Days Holiday Plus Bank Holidays

Full Software Training Provided

Cycle to Work Scheme

Contractual Pension

Free Parking

Employee Assistance Programme

Wellbeing Centre

Employee Mortgage Services

Qualifications

• Excellent verbal and written communication skills are essential.
• Organized approach to prioritizing tasks and attention to detail.

Responsibilities

• Provide prompt and courteous service to all clients.
• Process paperwork and update call logs efficiently.
• Handle client complaints and ensure timely resolutions.

Skills

Verbal Communication

Written Communication

Organizational Skills

IT Literacy

Teamwork

Attention to Detail

Job description

Job Description

Client Service Co-Ordinator – Client Services Department

Full Time 12 Month Maternity Cover Based in Trafford Park

Tom Howley, market leader for British bespoke kitchens, is the fastest-growing, premium bespoke kitchen company in the UK, with 20 showrooms. We manufacture all our furniture in the UK and offer a comprehensive design, manufacture, and installation service.

The Client Services team is responsible for liaising with clients and providing first-class service to all clients. Working alongside all departments within the business to ensure the client's journey is the best we can offer.

Responsibilities Include

• Providing prompt and courteous service to all clients.
• Good communication with both office & field staff.
• Processing paperwork, updating call logs, and general admin.
• Providing cover for colleagues’ absence when required.
• Dealing with client complaints, ensuring issues are resolved in a timely manner.

Key Requirements

• Excellent verbal and written communication skills.
• Confidence to work as part of a team and independently in a fast-paced environment.
• Confident telephone manner.
• Ability to communicate effectively with other departments and clients.
• Accuracy and attention to detail.
• Organized approach to prioritizing tasks.
• IT literate.
• Experience in the furniture industry is advantageous but not essential.

Why Work For Us

• 22 days plus bank holidays (rising with service).
• Full software training provided, along with IT equipment.
• Cycle to Work Scheme.
• Contractual pension.
• Free Parking.
• BHID Connect – savings on everyday spending at up to 770 retailers through our partnership with Reward Gateway.
• Wellbeing centre with exercise videos, mindfulness tools, nutritional and financial advice.
• Employee Assistance Programme – 24/7 counselling and support helpline.
• Employee Mortgage Services – access to mortgage advice through our partnership with Charles Cameron.
• We are continually reviewing our benefits with new initiatives coming soon.

Should you have any questions or require reasonable adjustments during our recruitment process, please contact us at [e-mail].

Take a look around the company: https://www.jobtrain.co.uk/bhid