Client Services Coordinator

TN United Kingdom; Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Client Service Co-Ordinator to join their dynamic team. This full-time role offers a unique opportunity to provide exceptional service in a fast-paced environment while working closely with various departments. You'll play a vital role in ensuring client satisfaction by addressing inquiries and resolving complaints. With comprehensive training and a supportive atmosphere, this position is perfect for those looking to grow within a thriving company that values its employees. Enjoy a range of benefits including a cycle to work scheme and access to wellbeing resources, making this a truly rewarding opportunity.

Benefits

22 days holiday plus bank holidays

Cycle to Work Scheme

Free Parking

Employee Assistance Programme

Mortgage Services

Wellbeing Centre access

Comprehensive software training

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to work in a fast-paced environment both independently and as part of a team.

Responsibilities

• Provide prompt and courteous service to all clients.
• Process paperwork and manage client complaints efficiently.

Skills

Verbal Communication

Written Communication

Teamwork

I.T. Literacy

Attention to Detail

Organizational Skills

Job description

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Client Service Co-Ordinator Client Services Department
Full Time 12 Month Maternity Cover Based in Trafford Park

Tom Howley, market leader for British bespoke kitchens, is the fastest-growing, premium bespoke kitchen company in the UK, with 20 showrooms. We are proud to manufacture all our furniture in the UK and offer a comprehensive design, manufacture, and installation service.

The Client Services team is responsible for liaising with clients providing first class service to all clients. Working alongside all departments within the business to ensure the clients journey is the best we can offer.

Responsibilities include:

• Providing a prompt and courteous service to all clients.
• Good communication with both office & field staff.
• Processing paperwork, updating call logs and general admin.
• Provide Cover for colleague’s absence when required
• Deal with client complaints, ensuring those involved resolve the issue in a timely manner.

Key Requirements:

• Excellent verbal and written communication skills.
• Being confident to work as part of a team and by yourself in a fast-paced environment
• Confident telephone manner;
• Being able to communicate with other departments within the business and clients confidently;
• Accuracy and attention to detail;
• Ability to prioritise with an organised approach;
• I.T. literate;
• Experience in the furniture industry would be advantageous but not essential

Why work for us:

• 22 days plus bank holidays (rising with service)
• Full software training will be given and IT equipment provided
• Cycle to Work Scheme
• Free Parking
• BHID Connect through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers
• Wellbeing centre exercise videos, mindfulness tools, nutritional and financial advice
• Employee Assistance Programme access to 24/7 counselling and support helpline
• Employee Mortgage Services through our partnership with Charles Cameron we provide access to mortgage advice and education services
• We are constantly reviewing our benefits and have some exciting new initiatives coming soon!

Should you have any questions regarding this opportunity, or if you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to contact us at [emailprotected]