Customer Service Coordinator

Culina Group; Swadlincote; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina Group, the UK’s leading independent specialist supply chain partner, is seeking a Customer Service Coordinator within The Pallet Network. You will support the Customer Services and Network Services teams, delivering high-quality service to Partners and Customers while maintaining strong stakeholder relations.

Working hours are Monday to Friday, with some Saturdays and potential remote Saturdays. Salary is £29,273 per annum.

Qualifications

• Intermediate level of Microsoft IT skills including Excel, Word and Outlook.
• Ability to prioritise tasks effectively to meet deadlines.
• Displays a calm and methodical approach under pressure.
• High attention to detail and accuracy.
• Professional and courteous communication style.

Responsibilities

• First point of contact for partner accounts and network inquiries.
• Solve problems for partners, customers, and internal teams.
• Meet customer and client expectations and SLAs.
• Prepare KPI packs and internal business reporting.
• Provide accurate data to stakeholders in a timely manner.
• Maintain a high level of customer/partner focus.
• Collaborate with internal departments to ensure optimum service.
• Assist with events and cover in line manager’s absence.
• Monitor partner/operations queries and provide timely solutions.
• Distribute partner communications and track & trace coordination.
• Handle invoice generation for specific accounts when required.

Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Communication

Time management

Job description

Who are Culina?

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.

We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.

Known for our award-winning service, we value excellence, teamwork, and innovation – making sure the pallet get to wherever it needs to go.

Life in this role

As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.

Working hours: Monday to Friday, 9am-5pm/10am-6pm.

Some occasional Saturday working may be required (potential remote working for the Saturdays).

Salary: £29,273 per annum

Key Duties of a Customer Service Coordinator:

• FirstpointofcontactforPartnerAccountandNetworkServicesrelatedenquiries.


• ProblemsolvingforPartners,customersandinternaldepartments.


• MeetingcustomerandclientexpectationsandmeetingagreedSLA’s.


• CollatingaccurateinformationforPartnerKPIpacksandinternalbusinessreporting.


• Provideaccuratedatainatimelymanner,forbothinternalandexternalstakeholders.


• Maintainahighlevelofcustomer/Partnerfocus.


• Workcloselywithinternaldepartmentstoensureoptimumcustomerserviceprovision.


• ManagePartneragreementsinlinemanager’sabsence.


• Assistingwitheventco-ordinationinlinemanager’sabsence.


• MonitorPartner/Operationsqueriestoensureappropriateandtimelysolutions,providingguidance whererequired.


• Invoicegenerationforspecificaccountsoreventswhererequired.


• DistributionofallPartnercommunicationbulletins.


• Trackandtracesystemco-ordinationwhererequired.


• ActiongenericTPNemailinboxtodistributeenquirieseffectively.

What you’ll need ...

• IntermediatelevelofMicrosoftITskillstoincludeExcel,WordandOutlook.


• Abilitytoprioritisetaskseffectivelytomeetalldeadlines.


• Displaysacalmandmethodicalapproachifunderpressure.


• Highattentiontodetailandhighlevelofaccuracy.


• Professionalandcourteousapproach.


• Strongverbalandwrittencommunicationskills.


• Excellentproblemsolvingskillswiththedesiretosharebestpracticeenhancements.


• Strongteamworkapproach.

What is in it for you?

If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.

• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.




• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.




• Eye Care Vouchers – free eye tests and discounts on prescription glasses.




• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.




• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.