Logistics Customer Service Administrator

Culina; Crawley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary Sacrifice Car Scheme

Wellbeing Support

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

Culina is seeking a Customer Service Administrator for our Crawley site on a full-time, permanent basis. You will ensure a seamless customer experience for direct clients, network depots, and drivers, and support daily operations in a 9am–5pm, Monday–Friday role.

Salary is £26,639 per annum. This position offers a salary-sacrificed car scheme and wellbeing benefits, with opportunities to develop within a supportive, team-oriented environment.

Qualifications

• Excellent communication and interpersonal skills.
• Highly organised with strong attention to detail.
• Ability to manage a busy workload and meet deadlines consistently.
• Thrives in a fast-paced, team-oriented environment.
• Confident dealing with a range of stakeholders, including customers and drivers.

Responsibilities

• Provide outstanding customer service to clients, depots, drivers, and internal departments.
• Respond to telephone and email enquiries promptly and professionally.
• Build and maintain positive customer relationships, ensuring satisfaction and goodwill.
• Handle customer queries and complaints effectively and efficiently.
• Support drivers with delivery queries and resolve operational challenges.
• Generate customer quotes and manage requests accurately.
• Ensure data entry and documentation is completed with a high level of accuracy and attention to detail.
• Complete daily reports on time and to company standards.
• Maintain strong communication and teamwork across departments.
• Adhere to company health and safety policies and procedures.
• Provide flexibility to support rotational shift patterns and business needs.

Skills

Communication skills

Organisational skills

Deadline management

Teamwork

Job description

Culina is seeking a Customer Service Administrator for our Crawley site on a full-time, permanent basis. You will ensure a seamless customer experience for direct clients, network depots, and drivers, and support daily operations in a 9am–5pm, Monday–Friday role.

Salary is £26,639 per annum. This position offers a salary-sacrificed car scheme and wellbeing benefits, with opportunities to develop within a supportive, team-oriented environment.