Customer Service Coordinator — Growth & Cross-Team Impact

Confidential; Diss; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Pension

Cycle to Work scheme

Training and development opportunities

Flexible working options

Disability Confident Interview

Job summary

Smurfit Westrock in Diss is seeking a Customer Service Coordinator to join our internal sales team on a full‑time basis, 8:30am–5pm. You will be the first point of contact for customers, supporting colleagues in sales, production and logistics while developing your commercial and business skills in a fast‑paced manufacturing environment.

We value a proactive attitude, strong communication, attention to detail and the ability to work independently or as part of a team.

Qualifications

• Positive, proactive attitude and eagerness to learn.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Good organisational skills and the ability to prioritise workload.
• Confidence using Microsoft Office applications, including Excel.
• Ability to work independently and as part of a team.
• A professional approach and willingness to take ownership of tasks and customer enquiries.
• Resilience and the ability to remain calm in a busy environment.

Responsibilities

• Be the first point of contact for customers in the internal sales team.
• Work closely with colleagues across sales, production and logistics.
• Gain exposure to a wide range of business activities.
• Learn, build relationships and take on new challenges.

Skills

Communication skills

Customer service

Attention to detail

Organisation

Excel

Teamwork

Independent work

Proactive attitude

Resilience

Microsoft Office

Tools

Microsoft Office

Job description

Smurfit Westrock in Diss is seeking a Customer Service Coordinator to join our internal sales team on a full‑time basis, 8:30am–5pm. You will be the first point of contact for customers, supporting colleagues in sales, production and logistics while developing your commercial and business skills in a fast‑paced manufacturing environment.

We value a proactive attitude, strong communication, attention to detail and the ability to work independently or as part of a team.