Customer Service Coordinator - Documentation

MSC Mediterranean Shipping Company SA; Glasgow; Hybrid; GBP 22,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Private health care

Pension plan

Life assurance 4x salary

Holiday scheme

Cycle to work

Eye care vouchers

Gym membership discount

Job summary

MSC Mediterranean Shipping Company SA in Glasgow is seeking a Customer Service Coordinator – Documentation to join our Export Customer Service Team. You will ensure documentation is accurate and processed to KPI targets, supporting internal and external customers.

The role requires meticulous attention to detail, the ability to multitask, and strong communication. We offer a competitive package and a comprehensive benefits scheme with plenty of development opportunities.

Qualifications

• Ability to maintain high level of customer service under pressure.
• Attention to detail.
• Ability to meet and maintain deadlines.
• Excellent Telephone manner.
• Solution driven.
• Ability to prioritise.
• Effective Time management Skills.
• Ability to work individually and as a team player.
• Ability to multi-task.

Responsibilities

• Effectively Manage workloads and turnaround times expected by our clients
• Be aware of both client and MSC UK priorities and requirements
• Resolve Customer queries within set deadlinesDevelop relationships with customers to better understand their requirements to evolve and enhance their service level and customer experience
• Awareness of all documentation processes
• Administer clerical tasks and procedures accurately and efficiently
• Improve customer satisfaction through the delivery of excellent customer service.
• Contribute to a positive climate through a positive attitude to work and support for colleagues and other team members

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Description

Customer Service Coordinator – Documentation

Full time, permanent, Glasgow Office

We are looking for someone to join our Export Customer Service Team based in our Glasgow office. In this role, you will be responsible for ensuring all aspects of documentation are handled efficiently, accurately and effectively within the set KPI’s, utilising their Customer Service skills to support both internal and external Customers and answer any queries quickly and efficiently.

How you will help us and what you can expect

• Effectively Manage workloads and turnaround times expected by our clients
• Be aware of both client and MSC UK priorities and requirements
• Resolve Customer queries within set deadlinesDevelop relationships with customers to better understand their requirements to evolve and enhance their service level and customer experience
• Awareness of all documentation processes
• Administer clerical tasks and procedures accurately and efficiently
• Improve customer satisfaction through the delivery of excellent customer service.
• Contribute to a positive climate through a positive attitude to work and support for colleagues and other team members

Qualifications and Experience

Skills and experience you’ll bring to us

• Ability to maintain high level of customer service under pressure
• Attention to detail
• Ability to meet and maintain deadlines
• Excellent Telephone manner
• Solution driven
• Ability to prioritise
• Effective Time management Skills
• Ability to work individually and as a team player
• Ability to multi-task

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance - 4x salary
• 22 days + a day to take on Christmas Eve or New Year's Eve
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment

Application Eligibility

This position is open to external candidates. MSC employeeswho are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.

Whether you're an experienced professional or just starting your career, we have jobopportunities for everyone.

MSC is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex,national origin, age, disability or genetics.