UK - Business Facilities & IT Ops Support

MSC Industrial Supply Co; Wednesbury; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Life insurance

Private medical insurance

Health cash plan

25 days holiday + Bank Holidays

Employee discounts

Job summary

MSC Industrial Supply Co in the United Kingdom is seeking a Business Facilities & IT Ops Support to deliver first-line IT and facilities assistance. You’ll ensure end-user devices, software and infrastructure run smoothly, while also supporting building operations and maintenance.

You will handle service desk duties, basic troubleshooting, asset management and room setup, with a focus on customer service and proactive problem-solving. On-call work and growth opportunities exist within MSC.

Qualifications

• Experience providing first-line IT and facilities support in an enterprise environment.
• Strong customer service skills with a proactive problem-solving mindset.
• Ability to troubleshoot basic hardware, software and infrastructure issues.
• Familiarity with ticketing systems and end-user assistance processes.

Responsibilities

• Provide IT level 1 support including service desk and end-user assistance.
• Troubleshoot basic hardware, software, network and peripheral issues.
• Monitor and maintain IT assets, devices and software licensing compliance.
• Support facilities tasks: equipment, room setup, and preventive maintenance scheduling.
• Assist with health, safety and compliance activities and audits.
• Be on-call to support 24/7 operations on a rota basis.

Skills

Service Desk

End-User Support

Technical Troubleshooting

Ticketing

Asset Management

Facilities Support

Job description

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UK - Business Facilities & IT Ops Support

When it comes to performance, skills and experience don’t tell the whole story. They only tell uswhat to doinknown, predictable, and contextual situations.

We look for attributes as they tell us how youbehave in all situations, particularly unknown, challenging, or stressful ones when you can’t apply your learnt skills.

We have big ambitions, and we needpeople who work here to have big ambitions too.

To achieve ourgrowth plans weneed talented and driven people who are curious and comfortable with uncertainty and step outside their comfort zone to learn and try new things.

Ifyou're the kind of person who rolls up your sleeves and gets stuck in, we want to hear from you!

WatchHERE to find out what it takes to be successful andbuild a better career at MSC.

Requisition ID :21370

Employment Type :Full Time

Job Category :Facilities

Work Location : Wednesbury, UK

Potential WorkLocation :United Kingdom : England : Wednesbury

Business Facilities & IT Ops Support

In this role, you will provide first-line support across IT, business operations and building facilities, helping to ensure our people have the systems, technology and working environment they need to perform at their best. You will troubleshoot and resolve day-to-day hardware, software and infrastructure issues, escalating more complex problems where required, while also supporting the smooth running and maintenance of our facilities.

This is a varied, hands-on role that requires excellent customer service, strong technical aptitude, and a proactive approach to problem-solving. You will be someone who enjoys helping others, pays close attention to detail, and is keen to learn, with the ability to communicate confidently with colleagues and manage a range of priorities. Ultimately, you will play an important role in keeping our IT, facilities, and business operations running smoothly and efficiently.

Are you looking to take your career to the next level? When you join MSC, we offer you more than just a job. We provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that’s where you come in!

What’s in it for me?

• With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring, and an environment where personal and professional development and success are celebrated.
• Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.
• On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will I be doing?

IT level 1 Support

• Service Desk and End-User Support
• Respond to IT support requests received by phone, email, or the ticketing system in a timely and professional manner.
• Provide clear guidance to end users on IT enquiries, including password resets, account set-up, software installations, and building access control.
• Technical Troubleshooting and Escalation
• Troubleshoot and resolve basic issues relating to hardware, software, network connectivity, and peripheral devices.
• Troubleshoot basic cabling requirements, including running network cables and patching leads where required. This may involve working at a height.
• Escalate unresolved or complex issues to Level 2 or Level 3 support teams.
• Ticketing, Documentation and Continuous Improvement
• Accurately document support activity, solutions and troubleshooting steps in the helpdesk ticketing system.
• Work with IT colleagues to identify recurring issues and contribute to knowledge base articles and training materials.
• Asset, Device and Workplace Support
• Support IT asset management, including inventory tracking, equipment provisioning, and software licensing compliance.
• Manage the deployment and support of mobile devices.
• Schedule incoming department moves and room set-up requests.

Operations/Maintenance Support

• Facilities, Equipment and Infrastructure
• Investigate infrastructure and facilities equipment issues, liaising with maintenance providers to minimise downtime.
• Arrange and schedule preventative maintenance visits in line with manufacturer recommendations.
• Maintain a working understanding of mechanical, electrical, and plumbing infrastructure.
• Quickly identify the root cause of onsite equipment or system failures and complete day-to-day repairs where appropriate.
• Health, Safety and Compliancechampion
• Take an active role in maintaining a safe working environment for associates, visitors, and contractors.
• Carry out regular facility audits and building walkarounds, proactively identifying hazards or issues and following up on required actions.
• Keep all documentation up to date for audit purposes.
• Contractor, Supplier and Inventory Management
• Manage onsite contractors and coordinate maintenance contract renewals.
• Purchase and manage basic inventory, stationery, and internal catering supplies.
• Projects and Operational Support
• Support project management activities and help implement new solutions.
• On call, availability is required for 24/7 out-of-hours on a Rota basis.

What do I need?

We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

Connections:Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with

Thinking:The abilities you draw upon to solve problems, learn and be agile

Creativity:How adept you are at creating solutions and working with change.

Drive:Your level of ambition. The pace, energy, and enthusiasm applied to activities.

Ultimately, we identify talent in people who can demonstrate our values and the behaviors required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you - apply today!

Why MSC?

The journey to the best version of yourself starts with us. If you’re searching for an employerthat will enable you to learn, grow and make a difference, you’ve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact.

We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomyto make decisions, takerisks and learn from mistakes.

You will be encouraged to challenge the norm,makedecisions and take ownership to make changes, enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop, both professionally and personally.

From ourculture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.

WatchHERE to find out what it’s like to work at MSC and join us as we continue to build a team of people doing their best work

We won’t just give you a job, we’ll enable you to be yourself, discover opportunity,unlock your potential, and design yourcareer.