UK - Service Delivery Manager

MSC Industrial Supply Co.; Wednesbury; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days holiday entitlement + Bank Hol

Pension scheme matched up to 10% of i

Life insurance 6x annual salary + priv

Job summary

MSC Industrial Supply Co. is seeking a Service Delivery Manager for a 12-month fixed-term contract in Wednesbury. You will be integral to servicing large contract customers, managing inventory and ensuring a high level of customer satisfaction.

The role focuses on proactive service delivery, stock management and building strong customer relationships. It is ideal for someone with experience in sales administration, customer experience or account management.

Qualifications

• Experience in sales administration, customer experience, sales, customer service or account management.

Responsibilities

• Be the first point of contact for customers via phone and email, delivering the best possible experience.
• Problem-solve and coordinate with key stakeholders to manage service levels and stock-outs.
• Proactively manage stock levels through stock reviews and analysis of slow/fast stock to ensure the right items are on-site.
• Advise customers on purchasing decisions, product consolidation and margin improvements.

Job description

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As you already know we are all about supporting your personal and professional development as well as helping you along the way with your career journey, that’s why we can’t think of anyone better to fill our open vacancies.

Whether your career path is vertical or squiggly we’d love to support your progression internally and watch you grow.

Requisition ID: 21196

Employment Type : Full Time

Job Category : Customer Service/Support

Work Location : Wednesbury, UK

Potential WorkLocation :

Service Delivery Manager – 12-Month Fixed-Term Contract (Maternity Cover)

As a Service Delivery Manager with MSC, you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions. The team provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC, and you’ll adopt a proactive approach to maximize their experience.

Are you looking to take your career to the next level? When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop, helping you build your career. Great businesses need great people - that’s where you come in!

What’s in it for me?

• With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated.
• Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.
• On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will I be doing?

Our customers will come to you as their first point of contact, and you will have daily interaction with them, over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build.

Problem-solve and work closely with key stakeholders both with the customer’s business and at MSC to provide first-class service. We have worked hard to form great relationships with our customers, and you will naturally build and maintain these relationships to improve our customers' trust in us. We will be looking for you to effectively manage service levels and stock-outs for our customers, maximising customer experience.

Reacting to our customers is something we are great at, and we pride ourselves on operating proactively to anticipate issues before they arise. You will be in the perfect position to dynamically manage the stock levels through stock reviews and analysis of slow/fast stocks and ensure the right items are on-site for our customers to operate effectively and accurately.

You can take personal ownership by talking to your customers, advising, coordinating, and making improvements. Support them with better purchasing decisions, product consolidation, brand offering, customer performance, sales, and margin. Improve commerciality by always balancing the needs of the customer with the needs of the business.

What do I need?

We trust that our people will be able to teach you role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

Connections:Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with

Thinking:The abilities you draw upon to solve problems, learn and be agile

Creativity:How adept you are at creating solutions and working with change.

Drive:Your level of ambition. The pace, energy, and enthusiasm applied to activities

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So, if you can operate effectively in a team, demonstrate customer-centricity, and are eager to make a difference then we would love to hear from you.

This role would suit someone with experience in sales administration, customer experience, sales, customer service or account management.

Why MSC?

The journey to the best version of yourself starts with us. If you’re searching for an employerthat will enable you to learn, grow and make a difference, you’ve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact.

We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomyto make decisions, takerisks and learn from mistakes.

You will be encouraged to challenge the norm,makedecisions and take ownership to make changes, enabling you to significantly contribute towards our business success.

Our people-centric culture will encourage you to continuously develop, both professionally and personally.

From ourculture to our forward-thinking leadership, you’ll soon realise that you have an incredible opportunity here to be your best self.

Whether your career path is vertical or squiggly we’d love to watch you grow and reach your full potential with us.

WatchHERE to find out what it’s like to work at MSC and join us as we continue to build a team of people doing their best work

We won’t just give you a job, we’ll enable you to be yourself, discover opportunity,unlock your potential, and design yourcareer.