Customer Service Coordinator — Bonus, Pension & Parking

Macfarlane Group UK Ltd; Swindon; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus scheme

23 days annual leave

Contributory pension scheme

Free on-site parking

Employee assistance program

Job summary

GWP is seeking a Customer Services Co-ordinator to join a small, conscientious sales team in Swindon. You will handle customer enquiries, produce accurate estimates, and log all requests using bespoke software, contributing to KPI achievement.

The role emphasizes strong numeracy, organisational skills and exceptional communication, with a competitive salary and company benefits in a 37.5-hour week.

Qualifications

• Sound numerical and organisational skills.
• Effective communication to provide excellent customer service.
• Strong office/administrative skills including numeracy and literacy.
• Ability to learn and follow correct procedures and processes.
• Well-presented and punctual.

Responsibilities

• Handle customer enquiries and requests in a professional, polite manner.
• Collaborate with sales and internal departments to deliver excellent service.
• Produce accurate estimates and log enquiries using bespoke software.
• Learn manufacturing/design capabilities to reflect knowledge in estimates.
• Coordinate each stage from enquiry design to order and delivery.

Skills

Numerical skills

Organisational skills

Communication skills

Office/administrative skills

Attention to detail

Tools

Bespoke software

Job description

GWP is seeking a Customer Services Co-ordinator to join a small, conscientious sales team in Swindon. You will handle customer enquiries, produce accurate estimates, and log all requests using bespoke software, contributing to KPI achievement.

The role emphasizes strong numeracy, organisational skills and exceptional communication, with a competitive salary and company benefits in a 37.5-hour week.