Customer Service Coordinator - B2B Support & Growth

Macfarlane Packaging; Cricklade; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus scheme

23 days annual leave

Long service awards (10-40 years)

Contributory pension scheme

Free on-site parking

Employee assistance program (EAP)

Job summary

Macfarlane Packaging is seeking a Customer Services Coordinator in Cricklade, Swindon. The role is based in‑house with 37.5 hours weekly, Monday to Friday, 09:00–17:00, offering a basic salary of £25,000 plus bonus and company benefits.

You will join a small, conscientious sales team and handle customer enquiries, manage order processing, provide accurate estimates, and liaise with suppliers to ensure timely delivery, while aiming to meet KPI targets.

Qualifications

• Previous demonstrable experience in fast-paced customer service or sales administration.
• Strong numeracy and literacy.
• Able to learn and follow procedures; well-presented and punctual.

Responsibilities

• Building rapport with the sales team and internal departments delivering excellent service.
• Producing accurate estimates, order processing and logging enquiries from customer/sales team briefs and using bespoke software applications which are integral to GWP.
• Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
• Liaising and building working relationships with key suppliers. Coordinating each stage of the enquiry process from design through to the order and delivery.
• Prioritising own workload with attention to detail and multitasking.
• Learning order processing procedure so that this function can be covered when required (to cover colleague’s annual leave etc.)

Skills

Numerical skills

Organisational skills

Communication skills

Job description

Macfarlane Packaging is seeking a Customer Services Coordinator in Cricklade, Swindon. The role is based in‑house with 37.5 hours weekly, Monday to Friday, 09:00–17:00, offering a basic salary of £25,000 plus bonus and company benefits.

You will join a small, conscientious sales team and handle customer enquiries, manage order processing, provide accurate estimates, and liaise with suppliers to ensure timely delivery, while aiming to meet KPI targets.