Service Coordinator: Customer Care & Scheduling (Pension)

Workshop Recruitment; Havant; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Private Pension

Free parking

Company social events

Job summary

Workshop Recruitment is seeking a Service Coordinator in Havant to manage a portfolio of customers, coordinate service visits and produce quotations. You will support engineers and maintain CRM records, ensuring a smooth customer journey from enquiry to completion.

This fast-paced role rewards strong organisation, problem-solving, and a proactive approach to client care with a competitive salary and employee perks.

Qualifications

• Previous administration and account management experience within a fast-paced environment.
• Excellent customer service and relationship-building skills.
• Strong organisational and time management abilities.
• The ability to prioritise a busy workload and meet deadlines.
• Excellent written and verbal communication skills.
• Good IT skills and experience using CRM systems (or the ability to learn new systems quickly).
• Strong attention to detail and accuracy.
• A positive, proactive approach and genuine passion for helping customers.

Responsibilities

• Managing your own portfolio of customers and acting as their main point of contact.
• Building strong customer relationships through excellent service and proactive communication.
• Scheduling service visits and remedial works, ensuring engineers have all the information they need to complete jobs efficiently.
• Producing accurate quotations for service contracts, renewals, contract uplifts and additional works.
• Identifying opportunities to promote additional products and services where appropriate.
• Preparing RAMS and associated service documentation.
• Ordering parts and raising purchase orders with suppliers.
• Maintaining accurate customer records, service contracts and CRM information.
• Producing daily and weekly reports to support the Service team.
• Assisting with forecasting engineer workloads by monitoring service contracts and upcoming jobs.
• Working closely with colleagues across multiple departments to ensure a seamless customer experience.

Skills

Administration

Customer service

Organization

Time management

Communication

CRM systems

Attention to detail

Proactive attitude

Tools

CRM systems

Job description

Workshop Recruitment is seeking a Service Coordinator in Havant to manage a portfolio of customers, coordinate service visits and produce quotations. You will support engineers and maintain CRM records, ensuring a smooth customer journey from enquiry to completion.

This fast-paced role rewards strong organisation, problem-solving, and a proactive approach to client care with a competitive salary and employee perks.