Customer Service Coordinator

Macfarlane Packaging; Cricklade; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus scheme

23 days annual leave

Long service awards (10-40 years)

Contributory pension scheme

Free on-site parking

Employee assistance program (EAP)

Job summary

Macfarlane Packaging is seeking a Customer Services Coordinator in Cricklade, Swindon. The role is based in‑house with 37.5 hours weekly, Monday to Friday, 09:00–17:00, offering a basic salary of £25,000 plus bonus and company benefits.

You will join a small, conscientious sales team and handle customer enquiries, manage order processing, provide accurate estimates, and liaise with suppliers to ensure timely delivery, while aiming to meet KPI targets.

Qualifications

• Previous demonstrable experience in fast-paced customer service or sales administration.
• Strong numeracy and literacy.
• Able to learn and follow procedures; well-presented and punctual.

Responsibilities

• Building rapport with the sales team and internal departments delivering excellent service.
• Producing accurate estimates, order processing and logging enquiries from customer/sales team briefs and using bespoke software applications which are integral to GWP.
• Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
• Liaising and building working relationships with key suppliers. Coordinating each stage of the enquiry process from design through to the order and delivery.
• Prioritising own workload with attention to detail and multitasking.
• Learning order processing procedure so that this function can be covered when required (to cover colleague’s annual leave etc.)

Skills

Numerical skills

Organisational skills

Communication skills

Job description

Customer Services Coordinator

Location: Cricklade, Swindon

Hours of work: 37.5 Hours per week, Monday to Friday 09:00-17:00

Package: Basic Salary £25,000 + Bonus & Company benefits

Sector: Manufactured packaging solutions

The Company

GWP, one of the UK's leading packaging manufacturers, are looking for a Customer Service Co-ordinator to join our established team. You will become part of a business established for more than 30 years, with a strong history of producing sustainable and environmentally friendly packaging. Being part of Macfarlane PLC (the UK's largest packaging distributor) and experiencing strong growth over the past three years.

Customer Service Coordinator Role

The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisation skills and the drive to contribute towards achieving our achieving our KPI’s.

Customer Service Coordinator Key Responsibilities

As our customer service coordinator, you will handle customers enquiries and requests, ensuring that all communications are professional, polite and productive. Core duties shall include…

• Building a strong rapport with the sales team and internal departments delivering excellent service.
• Producing accurate estimates, order processing and logging enquiries from customer/sales team briefs and using bespoke software applications which are integral to GWP.
• Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.
• Liaising and building working relationships with key suppliers. Co-ordinating each stage of the enquiry process from design through to the order and delivery.
• Prioritising own workload with attention to detail and multitasking.
• Learning order processing procedure so that this function can be covered when required (to cover colleague’s annual leave etc.)

About You

If you have any or all the below skills and experience, you will be a good fit for this position, so we would certainly welcome your application…

• Previous demonstrable experience of working within a similar fast-paced customer service (preferably B2B) or sales administration orientated role
• Effective communication skills allowing for the provision of excellent customer service
• Strong office/administrative skills including high levels of numeracy and literacy
• The ability to learn and follow correct procedures and processes
• Well-presented and punctual

Benefits You’ll Receive

You will earn a competitive basic starting salary alongside a generous and achievable annual bonus scheme. Additional benefits you will receive include:

• Annual bonus scheme
• 23 days annual leave plus all public/bank holidays
• Long service awards (10-40 years)
• Contributory pension scheme
• Free on-site parking
• Employee assistance program (EAP) to support and advise with well-being and any issues