Customer Service Coordinator

TN United Kingdom; Whitstable; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing organization in Whitstable is seeking a permanent Customer Service Coordinator. The role involves processing customer orders, building relationships, and ensuring excellent service. The position offers a competitive salary, hybrid working, and a supportive team environment.

Benefits

Competitive salary

Hybrid working

Great team environment

Qualifications

• Experience managing customer enquiries and order processes.
• Ability to build relationships with customers.
• Technical product knowledge to handle basic queries.

Responsibilities

• Process customer orders and quotations within set KPIs.
• Establish strong customer relationships.
• Proactively follow up on quotes and manage customer complaints.

Skills

Customer Service

Communication

Negotiation

PC Literacy

Education

GCSE or equivalent in English and Maths, Grade C or above

Tools

Microsoft Office

Job description

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Customer Service Coordinator, Whitstable

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Client:

New Appointments Group

Location:

Whitstable, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1bd4841dfa6f

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

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Job Description:

We are working with an established manufacturing organisation in the Whitstable area who are looking to employ a Customer Service Coordinator permanently.

The package includes a competitive salary, hybrid working, a great team environment and more.

The role:

* Processing of customer orders and quotations within set KPIs.
* Establish strong customer relationships, to deliver excellent levels of customer service.
* Prepare all customer quotations
* Export compliance when processing quotations and orders.
* Proactive quote follow up and negotiate where required.
* Understanding of pricing, value and margin in order to win orders.
* Liaise with Commercial Team, Product Group Managers, Procurement to build accurate pricing and lead times.
* Progressing orders through to shipment
* Proactive communication with the customer throughout the quotation and order life cycle.
* Proactively review, investigate and escalate customer complaints
* Acquire technical product experience to understand the product offer to process basic technical queries along with the ability to understand our products, competition products, and various specifications.
* Assist with external sales requirements relating to Customer and ordering information.
* Understand customer markets and ensure any market intelligence is passed on.
* Identify new sales opportunities
* To contact potential customers and present products and services to maximise sales.
* To interface with clients and to support the Business Development Managers.
* Cross-selling and up selling.

About you:

* GCSE or equivalent in English and Maths, Grade C or above.
* Customer Service - customer enquiries, quotations, managing the order process and shipments, etc.
* Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers.
* Experience building up new and existing relationships with customers.
* PC literacy, including Microsoft Office (Word, Excel, Outlook).

Please note that only candidates who live locally, with a full right to work will be considered.

CVs to [emailprotected]