Supply Chain & Customer Service Coordinator

Sofadex Puratos; Sittingbourne; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company in the food industry is seeking a Supply Chain & Customer Service Coordinator in Sittingbourne. The role involves managing raw materials, processing orders, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and experience in a similar role. Join a supportive team dedicated to innovation and customer service excellence.

Benefits

5% bonus scheme

22 days annual leave plus Bank Holidays

Opportunities for career growth and development

Comprehensive training

Cycle to work scheme

Qualifications

• High levels of numeracy and literacy required.
• Good communication skills, both written and verbal.
• Experience in a similar role, preferably within the food industry.

Responsibilities

• Ensure all raw material stock usage is recorded on the MRP system.
• Process customer orders accurately using the MRP system.
• Coordinate daily delivery requirements with transport partners.

Skills

Communication

Numeracy

Attention to Detail

Education

Experience in a similar role

Tools

Microsoft Office

Job description

Supply Chain & Customer Service Coordinator

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Supply Chain & Customer Service Coordinator

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Our Mission
At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.

Join the Magic
Our Mission
At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.
We are more than 10,000 employees in over 85 countries and a consolidated turnover of 3.1 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future. This, along with our commitment to our local communities, is what makes working at Puratos so magical.
To strengthen our team in Puratos Fourayes, near Sittingbourne, Kent, we are looking for a:

Supply Chain and Customer Service Co-ordinator
Sittingbourne UK

Your Mission
Reporting to the Production Manager, the successful candidate will be responsible for booking raw materials that supply the site. They will also work closely with the Planning and Customer Liaison Manager to support the planning and customer service team in delivering a first-rate customer experience.

What You Will Do

• Ensure all raw material stock usage is recorded on the MRP system, investigate stock discrepancies, and maintain a log of resolutions.
• Maintain a transport log, recording pallet quantities delivered, customers served, and all associated costs/savings.
• Process customer orders accurately using the MRP system, ensuring business standard MOQs are met and raising non-conformance issues with customers as required.
• Communicate changes to order quantities or delivery dates with customers, and keep records of all communications.
• Handle customer queries efficiently, maintaining a record of all communications and resolutions.
• Ensure all customer orders are fulfilled on time and in full, maximizing throughput and minimizing plant downtime.
• Coordinate daily delivery requirements with transport partners, ensuring planned dispatch times are met and optimizing truck fill and cost efficiency.

What We Expect From You
The ideal candidate would have:

• High levels of numeracy and literacy.
• Good communication skills, both written and verbal.
• Proficiency in Microsoft Office programs (Outlook, Word, Excel, Teams).
• Strong keyboard skills.
• Ability to remain calm and professional under pressure.
• Good record-keeping skills.
• High attention to detail.
• Experience in a similar role, preferably within the food industry.

What You Can Expect From Puratos

• Salary of £28,000 per annum.
• 5% bonus scheme.
• Core working hours of 40 hours per week, with shifts shared to ensure coverage between 06:00 – 17:00.
• 22 days annual leave plus Bank Holidays.
• Opportunities for career growth and development.
• Comprehensive training, including four planned training days in 2025.
• Access to employee benefits platform.
• Cycle to work scheme.
• A positive, inclusive work environment.

We are a caring family company with a strong growth record and a long-term vision. We promote a respectful and inclusive workplace that values diversity and equal opportunities, reflecting the richness of our communities and customers. To learn more about Puratos Fourayes, visit: Puratos Fourayes