Customer Service Coordinator

Fawkes and Reece; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury property developer in Dartford seeks a Customer Service Coordinator to support their Aftercare Department. The role involves direct customer interactions, defect diagnosis, and maintaining relationships with subcontractors. Ideal candidates will have a strong understanding of the New Build Industry and excellent communication skills.

Qualifications

• Good knowledge of the New Build Industry.
• Confidence in dealing with customers at all levels.
• Ability to diagnose defects.

Responsibilities

• Dealing with customers via phone, email, and face-to-face interactions.
• Discussing defects with customers and scheduling engineers.
• Updating the CRM system with all customer communications.

Skills

Customer Service

Communication

Problem Solving

Job description

Reference: ZG/091001_1747813831
Posted: May 21, 2025

A luxury property developer operating in the UK is currently looking for a Customer Service Coordinator to join their site team supporting the Aftercare Department at their head office in Dartford.

To succeed in this role, you must have good knowledge of the New Build Industry, confidence in dealing with customers at all levels, and the ability to diagnose defects.

Responsibilities:

1. Dealing with customers via phone, email, and face-to-face interactions.
2. Discussing defects with customers and scheduling engineers or subcontractors for specialist issues.
3. Monitoring the Central Customer Service email inbox.
4. Delivering excellent customer service and serving as the first point of contact for the team.
5. Updating the CRM system with all customer communications.
6. Closing jobs on the system once completed.
7. Booking engineers and subcontractors to carry out works.
8. Maintaining good relationships with subcontractors for specialized works.
9. Handling purchase order invoices.

If you are interested in this role, please apply below or contact Zoe Georgiou at the Fawkes & Reece London office for more information.