Customer Service Coordinator

Woodland Group; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic logistics company as a Shipping Customer Service Coordinator, where you will be the first point of contact for customers, ensuring their needs are met while resolving any issues related to shipping and logistics. This role offers an exciting opportunity to work in a fast-paced environment, collaborating with a dedicated team to enhance customer satisfaction and drive business success. With a focus on innovation and excellence, you will play a key role in building strong relationships and improving processes, all while enjoying a range of employee benefits that support your well-being and career growth.

Benefits

Generous holiday allowance

Recognition awards and incentives

Enhanced maternity pay

Salary sacrifice pension scheme

Life assurance

Health cash plan

Mental health hotline

Retail discounts

Discounted health club membership

Team bonding events

Qualifications

• Experience in a customer-facing role within shipping.
• Ability to prioritize and work under deadlines.
• Excellent attention to detail and organizational skills.

Responsibilities

• Act as the first point of contact for customers and resolve issues.
• Develop and maintain relationships with key customers.
• Coordinate with overseas agents to monitor order progress.

Skills

Customer Service

Shipping Coordination

Communication Skills

Problem Solving

Relationship Building

Attention to Detail

Job description

Woodland Group are recruiting a Shipping Customer Service Coordinator for our Asia team. The Customer Service Coordinator acts as first point of contact for the customer and resolves any problems or concerns with the receiving, storing and shipping of goods. Previous experience dealing with Far East LCL/FCL ocean-freight imports, bookings, operations (beneficial),

About us:

Would you like to work for a company where you can make a difference, Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the role

• Use the most appropriate method of communication when being the first point of contact for all customers;
• Develop and maintain effective working relationships with key customers to develop more business opportunities;
• Communicate with customers to obtain information to ensure correct measures are in place and all customer needs are met;
• Liaise with customers and the Customs Department to ensure all documents are received within the designated time frame;
• Coordinate with overseas agents/partners to effectively monitor progress of customer orders and update the customer accordingly;
• Support the Sales team by handling, processing and following up rate quotations within timescales set by Management;
• Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA’s, vessel details, expected deliveries and any other requirements they may require in a professional manner;
• Be a focal point for all queries from Key Account Customers; and
• Any other duties as required by management for the smooth and efficient operation of the department.
• Work with the operations team to continually improve processes and business performance;
• Support changes in the role necessary to take the department and business forward; and
• Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.

Personal Specification

• You have previous experience in shipping working within a customer facing role.
• You are well organised, prioritising and working within key deadlines in a fast-paced environment;
• You have the ability to work thoroughly, methodically with an excellent attention to detail;
• You can work collaboratively with other members of the team as well as key stakeholders across the group;
• You have the natural ability and enjoy building and maintaining strong working relationships;
• You excel with a team environment as well as being able to work autonomously when required;
• You are flexible, adaptable, and open minded and respond well to the ever-changing priorities and challenges while remaining calm and focussed on getting the job done;
• You are proactive looking at ways to improve processes and have the initiative to put them forward and where possible into practice;
• You actively seek ways to enhance your knowledge and improve your performance; and
• You are self-motivated, have huge drive and ambition – you thrive off achieving great success and helping to build a great place to work!
• If you have fantastic communication skills, and want to be a part of small team of industry experts, then please apply!

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for! This includes...

• Generous holiday allowance which rises with service.
• Recognition awards and Incentives.
• Length of service incentives
• Enhanced occupational maternity pay
• Salary sacrifice pension scheme
• Life assurance
• Health cash plan
• Mental health and stress hotline
• Retail discounts and awards
• Discounted health club membership
• Real career opportunities
• Team bonding opportunities and events
• To be part of a fast-moving exciting company with a great team of people.
• And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.

Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to [e-mail].

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